Sponsored by Aareon, we have just published our seventh annual report on the state of IT in the UK social housing sector. This report is based on an independent online survey carried out by Housing Technology, using data submitted by senior IT executives from 250+ UK social housing providers. You can order your copy here.
Based on consolidated survey responses from housing providers of all sizes, the Housing Technology 2014/15 report benchmarks the use of existing business applications & technology infrastructures, predicts future IT plans, assesses changing delivery models, measures technology budgets, and analyses IT staff and resource metrics. The outline findings from the Housing Technology 2014/15 market intelligence the report include:
- Business goals for IT strategies: better tenant communications and improved levels of tenant satisfaction, combined with a focus on achieving cost efficiencies and value for money, are the main business goals for housing providers’ IT strategies.
- Past two years’ IT achievements: the introduction of or enhancements to mobile working and dynamic job scheduling are the most common achievements by housing providers’ IT teams.
- Next two years’ IT goals: the mobile trend is set to continue apace, comfortably outstripping the consolidation of existing IT systems and the need to channel-shift tenants.
- Plans for core applications: mobile working, housing management and asset management are the most likely applications to be implemented or enhanced within the next two years.
- Plans for non-core applications: self-service tools, apps and social media are the most likely technology areas for adoption or enhancements within the next 12-18 months.
- IT delivery models: housing providers continue to use their own on-premise IT infrastructures and datacentres; most other external IT delivery models are expected to be used less in the next year.
- IT budget allocations: housing providers are spending around 40 per cent of their IT budgets on ‘business as usual’ and around 42 per cent on the capital and operational costs of new IT projects.
The report provides an important yardstick against which every housing provider can assess their future technology strategies and plans. Following the outstanding success of our previous reports, Housing Technology’s annual report is now well-established as required reading for all chief executives, IT directors and managers, finance directors, and operations directors at housing associations and RSLs.
Influential Steering Committee
The survey and report are supported by a number of IT directors from a cross-section of housing providers who act as a very influential steering committee on the formulation of the online survey; members of the 2014 committee includes senior IT representatives from:
Affinity Sutton, Circle, City West Housing Trust, Community Housing Group, East Midlands Housing, Eastlands Homes, First Wessex Housing, Gallions Housing, Genesis Housing, Golding Homes, Merthyr Valleys Homes, Network Housing Group, NIACE, Orbit Group, Origin Housing, Paragon Housing, Peabody, Peaks & Plains Housing, Richmond Housing Partnership, Severnside Housing, South Liverpool Homes, South Shropshire Housing, Sovereign Housing, Tower Hamlets Homes, Tower Hamlets Community Housing, Viridian Housing, Wakefield & District Housing, West Kent Housing, WM Housing and Your Homes Newcastle.
The Housing Technology report provides a useful insight into trends, and how suppliers and technologies are being applied and performing in the sector. It’s a great tool.
Martin Carpenter, IT Director, Peabody
Benchmarking our costs and performance are critical when we make investment decisions, giving key decision makers all the information they need to support investments in smart technology.
Angus Groom, Executive Director, WM Housing Group
The Housing Technology report gives invaluable insights into the trends in our sector, and is a useful tool to shape our technology, information and communication strategies.
Stephen Wakeford, Head of ICT, Golding Homes
I always look forward to receiving the Housing Technology reports as they provide an incredibly valuable insight into how technology is being used across the sector.
Chris Swaine, Academy & Digital Manager, EMH Group
I find the reports produced by Housing Technology to be relevant, informative and useful for a variety of business purposes and I welcome this latest addition.
Paul Carhart, Director of Corporate Services, City West Housing Trust
The Housing Technology reports are an excellent repository of information on the product innovations from IT suppliers across the housing sector. The content is great and format is very clear.
Joy Kumar, Head of ICT, Eastlands Homes
By using the Housing Technology reports, Origin Housing can engage with IT suppliers who understand our business challenges and can help us overcome them. They also provide insights into what other housing providers are doing, enabling us to work with them on joint technology projects.
Sarah Thew, Head of IT & Office Services, Origin Housing
The Housing Technology report is an invaluable tool for benchmarking against others as well as for gaining insights into where the most useful technology trends are leading us. Housing Technology has dragged us all into the internet age with a forward-looking approach, helping housing providers to build better and more cost effective solutions for our customers and businesses.
Jonathan Creaser, Head of ICT, RHP
Housing Technology’s was a very comprehensive analysis of housing IT suppliers, services and products, and I used it for our IT strategy and operational plan because I was confident that the report was a true reflection of the housing IT market.
Ali Jaffri, Head of Project Delivery, Gallions Housing Association
I received the UK Spectrum 2013 – Review of IT Suppliers from Housing Technology after completing the questionnaire myself. I have found this extremely useful when looking for new or replacements systems. The report looked at all of the elements important to a business when looking for a new system – a very valuable resource!
Thurle Phillips, Applications Manager, Paragon Housing Group
Housing Technology's annual report helps shed light on how our IT suppliers are performing in comparison to their peers, and to separate the fact from the rhetoric about what developments are really gaining ground in the housing IT sector.
Geoff Kirk, Service Director Business Systems, Wakefield & District Housing
The reports from Housing Technology are a great research resource for me when working towards new or consolidation projects.
Claire Davidson, ICT Projects Manager, West Kent Housing Association
The annual Housing Technology report provides me with invaluable insights into the sector in which we operate, informing our current and future strategy.
Ian Cresswell, Head of ICT, South Liverpool Homes
Housing Technology's surveys and publications provide a really useful snapshot of trends happening across the housing community. This is especially true of their surveys which provide interesting ideas and areas to explore to assist future decision-making while also providing validation and assurance of existing choices.
Andy Willetts, Community Housing Group
The Housing Technology reports always provide valuable insights into the position and plans of our peers and enables us to gauge how our own priorities relate to these.
Neil Charlton, Head of ICT, First Wessex
Housing Technology is the most comprehensive and informative technology and telecoms information service for the UK social housing sector. It keeps us abreast with trends in our space and how we’re doing compared to other similarly sized or larger organizations. I totally recommend it.
Godfrey Muraya, Head of IS Business Systems, Network Housing Group