Welcome to Housing Technology’s ‘The E-State of the Nation 2018/19’ report, covering UK social housing providers’ current and future plans for their IT estates and how technology underpins all of their business operations. The report is based on a comprehensive online survey by Housing Technology’s research team of over 150 senior IT and business executives from UK housing providers.
The report covers: Technology Supplier Ratings, Business & IT Goals & Achievements, Business vs. Technology Decisions, Sources of Innovation, Digital Transformation, Business Applications, Technology Infrastructure, Barriers to Application Integration, Technology Delivery Models, Operational vs. Capital Expenditure, New IT projects vs. Business as Usual, and Housing Metrics.
- Business vs. Technology Decisions – Housing providers’ business teams now control 70 per cent of technology-related decisions.
- Business & IT Achievements – Upgrades to housing providers’ IT infrastructures were the most commonly-cited achievement, followed by mobile working and dynamic scheduling and tenant self-service.
- Business & IT Goals – Housing providers’ goals are focused on using technology to develop their online self-service and omni-channel capabilities, alongside cost reductions, rethinking business processes and incubating innovation.
- Sources of Innovation – One-third of housing providers’ ideas for innovations come from their own staff, followed by ideas from their IT suppliers.
- Digital Transformation – Housing providers’ most important developments are around self-service portals, mobile working, application integration, and workflow and process automation.
- Business Applications – There is a significant gap between the importance of housing providers’ main business applications and their actual satisfaction with them. Document management, CRM and self-service stand out for actually attracting a negative measure of satisfaction.
- Application Integration – The most common barrier to better integration between business applications is dealing with a myriad of legacy systems, compounded by the cost of external integration experts and the lack of open APIs from housing application suppliers.
- Technology Delivery Models – On-premise delivery is still used for the majority of technology, followed by around a quarter of cloud-based services.
- Budgetary Expenditure & Metrics – The majority of technology budgets are spent on operational expenditure and new IT projects. Annual IT budgets are increasing by almost one-fifth. The turnover of an average housing provider is £68 million, covering around 12,000 properties, supported by 400 staff and 15 IT staff.
The information and analysis in this report is based on data provided by: Accent Group, Accord Housing, Acutance Consulting, Aldwyck Housing, Alliance Homes, Barnet Group, Bernicia Group, Black Country Housing, Blackpool Coastal Housing, Brighton & Hove City Council, Bromford, Bron Afon Community Housing, Cartrefi Cymunedol Gwynedd, Castle Point Borough Council, CHP, Circle Voluntary Housing, City of York Council, CityWest Homes, Coastal Housing, Colchester Borough Homes, Community Housing, Curo, Dumfries & Galloway Housing, East Riding of Yorkshire Council, Equity Housing, Flagship Group, ForViva, Grampian Housing, HAC Housing Consultancy, Hanover Housing, Horton Housing, Housing & Care 21 , Housing NZ, Housing Plus, Housing Solutions, Isle of Anglesey County Council, Islington & Shoreditch Housing, Karbon Homes, Kingdom Housing, L&Q, Lewisham Homes, Liverty, London Borough of Hammersmith & Fulham, London Borough of Havering, Look Ahead Care & Support, Midland Heart, Monmouthshire Housing, MSV Housing , Notting Hill Genesis, One Housing, One Manchester, Onward Homes, Ore Valley Housing, Osborne Property Services, PA Housing, Peaks & Plains Housing, Pennaf Housing, Perth & Kinross Council, Phoenix Community Housing, Plus Dane Housing, Plymouth Community Homes, Progress Housing, Radian Group, Respond! Housing, RHP, River Clyde Homes, Rooftop Housing, Rosebery Housing, Sanctuary Group, Selwood Housing, Severn Vale Housing, Solihull Community Housing, South Liverpool Homes, Southern Housing, Southway Housing Trust, Swan Housing, Tai Calon Community Housing, Town & Country Housing, Trivallis Homes, Two Rivers Housing, United Welsh, Vale of Aylesbury Housing, Victory Housing Trust, Wandle, Weaver Vale Housing, Wellingborough Homes, Worthing Homes, Wrekin Housing Trust, YHN and Yorkshire Housing.
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