8×8 has launched Active Assessor to help housing providers identify and resolve common repairs and faults such as damp and mould.
Built using 8×8’s AI-powered messaging platform and its native video-escalation functionality, Active Assessor gathers, stores and categorises data to prioritise situations that need immediate action. It can prompt tenants to schedule evaluations online or connect with a contact centre agent via multiple channels. Housing providers can also bypass traditional labour-intensive and time-consuming processes such as property visits and repairs to gain up-to-date knowledge about the condition of more of their properties.
The 8×8 software has the option to use video to reduce expensive site visits and prevent conditions becoming hazardous and expensive to fix through early-warning alerts. Active Assessor includes intelligent, automated data collection and reporting without any agent interaction via its conversational AI self-service capabilities.
Richard Harvey, director of digital transformation, Housing Solutions, said, “Active Assessor makes it simple to gather essential information to report on the quality of our homes, improve property management and reduce costs.”
