Aico has launched HomeLink Case Management (HCM), designed to help housing providers maintain safe and compliant homes, particularly around damp and mould, with fire, carbon monoxide and decarbonisation planned to be covered in future versions of HCM.
Based on end-users’ feedback and insights from Aico housing customers, HCM’s development includes identifying and managing cases, analysing data, recording actions and interventions, and communicating with residents.
Chris Jones, CEO, HomeLink, said, “HCM is a direct response to housing providers’ needs, delivering a robust solution that not only makes compliance easier but also supports proactive management and tenant satisfaction.”
Aico said that HCM helps housing providers address each stage of case management with greater ease and effectiveness:
• Identify – By using data insights and resident surveys, housing providers can detect and assess problems earlier, enabling faster and more targeted responses.
• Manage – Cases can be easily created and assigned to team members, with task management features to ensure issues are tracked and resolved from start to finish.
• Analyse – Housing providers can gain insights into property conditions, including comparisons with portfolio and national averages. HCM also enables housing providers to overlay interventions, such as upgrades to insulation or heating, to see how these changes affect outcomes over time.
• Record – Comprehensive record-keeping captures every detail of case management, from maintenance updates to resident feedback, ensuring full transparency and compliance.
• Communicate – Housing providers can communicate directly with residents through the HomeLink Resident App, including requests for surveys and up-to-date photos of any problems.
HCM will be available to existing HomeLink customers as an integrated extension to their current portals, allowing them to manage cases with the same ease and reliability they expect from HomeLink’s platform.
Jordan Toulson, head of product, HomeLink, said, “By developing HCM, we’re equipping housing providers with the tools they need to navigate their biggest challenges in a way that is both practical and proactive.”
