If you didn’t notice from this edition’s cover, this is the 50th edition of Housing Technology. While we still remain a prime candidate for the BBC’s Have I Got News For You ‘guest publication’ slot, so much has happened in the social housing sector since 2008. In Housing Technology’s infancy, it was apparent to us…
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Magazine Articles
Hyde goes gigabit with Hyperoptic
Hyde Group is soon to offer its tenants access to the fastest broadband service in the UK from Hyperoptic. Enabled by fibre-to-the-premises (FTTP) provider Hyperoptic, the project will be piloted from September 2016 across six of Hyde’s existing developments in south London and two of its new-build sites in Southwark and Harrow. Hyperoptic said that…
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Housing mergers – IT adoption or IT alignment?
Chris McLaughlin, CEO of housing management software provider MIS-AMS, looks at how a large percentage of all housing mergers’ synergies are dependent directly on IT and often it’s the IT integration process that drives the merger timetable. Should you ‘adopt’ or ‘align’ your IT systems, and how can you make merging less painful and with…
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Housing providers need to integrate digital
According to a new survey by Omfax, while more than half of housing providers’ contact centres now routinely manage social media and just under half have a tenant portal, a significant proportion of providers have yet to integrate digital alongside their existing phone and face-to-face contact channels. Omfax’s Graddon said, “Some housing providers are already…
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The ‘digital by default’ infrastructure of the future
For a digital inclusion programme to succeed, it’s imperative to first understand that demand is linked to supply – put simply, the priority must be the provision and availability of digital infrastructure, which will form the backbone of the programme. Unfortunately, many housing providers don’t realise that they have the power to affect what digital…
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Asra Housing cuts arrears with Mobysoft’s RentSense
Asra Housing Group has been using Mobysoft’s RentSense software to reduce its rent arrears from six per cent in 2012 to just under four per cent by March 2015, representing around £1.65 million. In 2012, Asra Housing was using its housing management system to manage arrears, but was experiencing several issues. Simon Cousins, income manager,…
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