Strategy Forum - Manchester, November 2019
In 2019 and 2020, Housing Technology is launching a series of Strategy Forums bringing together a small group of key strategists to discuss challenges in our sector, potential solutions and hear ideas from outside the sector. Our first two forums are in Manchester (see below) and London (click for more details).
The Future of Customer Interaction
- Your customers use internet banking, order food, goods and services, digitally. Is housing keeping up and what are the barriers?
- You can now purchase a car and have it delivered to your house without stepping foot in a showroom. What would good customer service look like in the world of housing?
- Can you imagine what a housing association would look like if tenants could choose their home and move in without any human interaction?
These are just some of the questions Housing Technology and Aareon will be discussing during our Strategy Forum. Join George Grant (CEO, Housing Technology) and Rob Griffiths, (General Manager, Aareon UK) for breakfast to participate in some blue sky thinking about remodelling customer service and about how housing providers can imagine what new technologies, business processes and cultural shifts you’d adopt if you were starting from scratch as well as taking a pragmatic look at the possible barriers to imagining the future of customer interaction.
DATES: Thursday 7th November 2019 9:30 – 11:30am
Venue: Manchester Hall, 36 Bridge Street, Manchester, M3 3BT
Hosted by: Housing Technology and Aareon.
How to register your interest: This event is only open to a small number of senior level strategists. If you’d like to join the Manchester Strategy Forum, simply email firstname.lastname@example.org.
Why You Should Attend
Gain valuable business intelligence from other strategists at similar organisations on how you can improve your organisation and make better business decisions.
Our strategy forums provide a comfortable and productive environment where you can get into detail with your peers and discuss common challenges.
Our strategy forums will take place around the country in unique and convenient venues so you can easily join us for a productive discussion along with good food and refreshments.
Sharing ideas and knowledge is vital to helping us improve our sector.