Aareon: Chatbots & drones - The future of technology for social housing
Speaker: Hervé Cliquet, head of the digital platform and the innovation lab
The digital platform is the heart and technical foundation of the Aareon Smart World. The number of software solutions needed to stay on top of property-industry processes in our digitalised world is increasing steadily. To be able to offer companies in the industry reliable applications in a prompt, flexible and highly integrative manner, a digital platform is essential. During this session, we will demonstrate some of our innovative projects based on the Aareon Smart World.
Accent Group: Do your projects use colourful language?
Speakers: Steve Dungworth, director of digital transformation, Accent Group, and Suzanne Shaw, Ascent Development
Engaging with stakeholders and customers can be difficult for ICT people. Our reputation for “computer says no” or “talking tech” unfairly proceeds us. At Accent we've found a common language to communicate effectively with others through using Insights Discovery, a personality profile based on colours. We will tell you how we got all our business customers and ICT people working more collaboratively on major change projects!
Acutance Consulting: Managing suppliers in the 'deer park' of integration
Speaker: Tony Smith, managing director
Should housing organisations really still be struggling with adequate integration, in 2019? Poor or non-existent integration is often a driver for changing systems. Personally, I have also found it to be a major barrier to bringing the best self-service to residents. Often it's necessary to rethink and revisit this whole area for channel shift to be a success. This session will explore some of the issues where integration is a potential blocker for self-service and possible practical tactics to reduce some of that ‘rutting’ in the deer park.
Adur & Worthing Councils: Building DIY systems with low code - a pragmatic alternative?
Speaker: Paul Turner, systems and performance manager
Adur & Worthing Councils have built an end-to-end repairs system using an open standards low-code platform. It can be seen as a pragmatic compromise between contracting out development and building everything from scratch ourselves in open source. This approach allows pre-built functionality to be re-used and allows us to iterate digital services, enabling innovation for the long term.
Amazon Web Services & Waltham Forest Council: The smart data lake on AWS
Speakers: Richard Holland, assistant director of technology & innovation, Waltham Forest Council, with Chris Masey, account manager for nonprofits, AWS, and Ian Matthews, VP of sales (UK & Ireland), NG Data
In this session, Richard Holland, assistant director of technology and innovation at Waltham Forest Council will discuss how building a data strategy in the cloud is enabling the council to deliver more intelligent and predictive services. Learn about Waltham Forest’s Tenure Intelligence Management System (TIMS) and how this was developed to tackle a key business challenge and deliver actionable insight to the business.
Brainnwave: What does your data know that you don’t? Applying the lessons from military intelligence to the housing sector.
Speaker: Steve Coates, CEO
Beyond all the hype, there is a real opportunity to bring in new technologies and approaches to data and analytics within the housing sector. Learn how Brainnwave is working with leading housing associations to apply lessons learned from our heritage in military intelligence and experience in other industries. We would like to introduce you to Brainnwave and give an example of how you can listen to and amplify the most relevant signals from your data, using our current work with several large housing associations to demonstrate how to discover key insights that can have a direct impact on your operating models.
Castleton & Cluid Housing Revisited: An integrated technology partnership built for the future
Speakers: Ronnie Maher, IT director, Cluid Housing, and James Massy, COO, Castleton
At the Housing Technology conference in 2017, Castleton and Cluid Housing unveiled their exciting business transformation project to peers. As promised, we are delighted to now share an update on the project’s progression and the outcomes for Cluid, who have been live with Castleton’s complete, integrated solution since November 2018. It has been a hugely significant project for Castleton and Cluid alike; having produced a future-proof, scalable solution, specifically for the Social Housing sector.
CDW: Delivering with the cloud - Are you doing it wrong?
Speaker: Guy Smith, head of technology solutions.
Join us to hear CDW’s experience in delivering cloud solutions, where we see projects fail and how to create a strategy that delivers on what matters most.
CHP: Focusing scarce IT resources to enable future performance
Speakers: Kevin Darby, assistant director of information services, and Richard Hawkes, digital services development manager
Maintaining sector-leading housing performance while rationalising 20+ legacy IT systems into just six was never going to be easy, especially during a corporate restructure and with a challenging supplier environment; this was the challenge that the CHP information services team faced. Join us as we explain how we tackled this major programme to reduce overheads, while successfully continuing to support the business, enhance integration and introduce great BI solutions.
Civica: Assessing the cloud: crucial, costly or chancy?
Speakers: Harold de Neef, group director for cloud, Civica, Thomas Lancefield, business developement manager, Civica, and Felix Ashwood, housing channel manager, Microsoft
Transitioning applications to the cloud typically delivers cost savings and service improvements; but many housing providers still view a move to the cloud as risky. This presentation will explore the key considerations, benefits and outcomes at each stage of the cloud journey, referencing a cloud assessment run at a UK-based housing provider. We’ll also hear from Microsoft on the operational advantages of moving to the cloud and the importance of choosing the right collaboration partner for your cloud journey.
Cloud Dialogs & R3 Repairs: Towards zero admin
Speaker: Duncan Mackay, managing director, R3 Repairs
R3 Repairs, the contracting arm of East Lothian Housing Association, leverages technology at every stage to make the customer experience as streamlined as possible. The norm is now an invoice appearing in their finance system for a job no-one other than the customer who booked the repair and the operative who attended has ever laid an eye (or keystroke) on. Duncan will explain how their self-service website and Service Connect help his business run itself, how live dashboards tell him how much profit he is making and where things are going wrong and how this is helping R3 expand into private-sector repairs to complement its core housing client work.
ESRI: How spatial analysis is helping leading housing providers gain new insights
Speaker: Robin Appleby, customer success consultant
Explore how the world’s most powerful mapping and analytics technology enables you to combat data silos and uncover the true insights in your data, to drive positive decision making. Learn first-hand from a leading housing association how spatial analysis has been used to improve processes, increase productivity, identify profitable opportunities and deliver outstanding customer service.
ForViva Housing: Form follows function
Speakers: Jenny Chapman, group director of innovation & excellence, and Mark Sullivan, group director of ICT
We will all by the very nature of ‘what‘ we do be driven by a strong ‘why’ for our existence. This same principle is needed when considering the design of technology for our businesses. When building homes, we know for successful outcomes we must have excellent design, sound land conditions, strong foundations, the right capabilities, materials and infrastructure. Housing associations must apply similar thinking when considering ambitions for technology to help run and transform the business.
Gas Tag: Putting the internet of things on the housing agenda
Speaker: Stewart Davison, business development manager
The internet of things (IoT) constantly figures on the hottest technologies lists of all the major technology futurists, but where is it in relation to social housing? What is the state of play of IoT technologies for our sector? How can we use it effectively? Why should it be included in strategic planning for 2020 and beyond? Stewart Davison of Gas Tag has been working with the sector on taking advantage of technology in the every day and on making IoT a reality for social housing; this session will explore why IoT should be on everyone's list.
HAC Housing Consultancy: Is IT a catalyst or an enabler?
Speaker: Harneck Chilemba, managing director
The overwhelming importance of IT in business today presents a dichotomy when it comes to strategic planning. Housing associations are under immense pressure to deliver incredible efficiencies. Millennials, our future tenants, will expect us to interface with them on all of their channels, not just on ours, just as they have come to expect from their bank and retail organisations. Is IT still mere enabler or driver of our future business?
Hitachi Solutions: Reimagining housing – IoT ready or not?
Speaker: Kyle Hill, director of emerging technology
Innovative organisations are taking advantage of a powerful set of technologies to make profound changes to their business systems and operating models: the combination of mixed reality, connected internet of things devices, AI and advanced mobility solutions, means that operations can be completely revolutionised. Is this all just hype, or is there genuine value to be had from investments into these technologies and the associated digital inclusion?
Housing & Care 21: Rethink your core applications to foster new ways of working, improved workflows and more streamlined operations
Speaker: Jonathan Riches, technology & innovation manager
Learn how Housing & Care 21 are using its ‘traditional’ core systems and integrations to drive business efficiency and effectiveness in new ways, to increase data quality, improve workflows and reduce overheads. Discover how achieving this can be far less dependent on which applications you have than you might imagine.
itica: Never mind the KPIs, feel the experience!
Speakers: Neville Brown, managing director, and Martin Joy, director
Experience level agreements (XLAs) are now a 'thing' in the new digital world, forcing a rapid change to traditional IT service management concepts and thinking. Given that experience is ultimately the only thing that matters, it’s no surprise that XLAs are now appearing in contracts for IT services and solutions. In this presentation we will be discussing and debating what this means for internal and external housing IT service providers, and customers.
K2 and Wales & West Housing: Using automation to make compliance a service differentiator
Speakers: Toby Hayles, head of UK & Ireland, K2, and Richard Troote, head of ICT, Wales & West Housing
In today’s housing sector, it’s of paramount importance to enable digital transformation via the rapid development and rollout of applications to deliver a consistent, reliable and quality service to the business and external customers. Join us to explore how to enable agile, low-code app development for digital transformation and rapidly deploy applications for regulatory compliance across all areas. This session will explore: how to digitise and fully automate your processes; how Wales & West has developed and automated its compliance framework including gas (CP12) and electric (EICR); and a live demonstration of how you can enable compliance.
Localz: The ‘Uberisation’ paradox - Happy customers and efficiency savings?
Paul Swannell, sales director
Providing residents with Uber-style, real-time operative tracking, super-accurate ETAs, and two-way communications not only gives a fantastic customer experience, but also produces significant operational savings. Inbound calls reduced by 30 per cent and no-access failed appointments reduced by at least 20 per cent. Following success with DPD and British Gas, Localz is now partnering with social housing landlords (such as Clarion), contractors, and industry technology vendors.
Midland Heart: Low-code, digital transformation and the customer experience
Speaker: Kathryn Downs, director of IT
Covering the early stages of our digital transformation, this session will particularly focus on how we have engaged customers in our journey, designed our application and adopted a low-code approach, along with a demo of the final product and outcomes to date. What does success look like? We will also be exploring the product's future development and what barriers it will help us address.
MobileIron: Delivering secure mobile solutions in housing
Speaker: David Critchley, regional director
MobileIron and a key housing customer will describe a specific solution scenario where true differentiated business value has been delivered. MobileIron’s differentiation as identified by Gartner relates to security, scalability and support, and these three offerings will be outlined. The customer will articulate their solution support requirement in detail and what it was about the solution from MobileIron that allowed them to do what other solutions could not, as well as the value of working with a MobileIron ‘Iron Partner’ (Bridgeway).
Mobysoft & Torus: The transformation treadmill
Speakers: Liz Haworth, group director of delivery & transformation, Torus, and Glenn Phillips, chief technology officer, Mobysoft
The seminar will outline how business and digital transformation are always evolving, and the journey is never complete as the transformation project continually develops with customers' and business needs and the changing environment. With this in mind, there is an ever-increasing importance of partnering with solutions and vendors that evolve with the environment to help mould services around customers’ changing needs.
Natural History Museum: Creating the technology vision
Speaker: Ian Golding, interim CIO
Many organisations have digital, IT or data blueprints and plans. Some do not. This presentation will examine how the technology vision and organisational strategy need to be aligned to create value and benefit to all stakeholders. This discussion will look at examples of how to diagnose current state, some common scenarios and steps to overcome the challenges to create your technology vision and create impact.
Northgate Public Services: COTS vs. ERP vs. DIY vs. Hybrid (panel discussion)
Speakers: Trevor Hampton, product director for housing services and a number of experts from housing providers (details tbc)
ERP systems are highly configurable but come at a cost. COTS solutions offer rich functionality, but historically lack good digital services and open integration. Then the open source community enables a range of DIY and hybrid solutions. But which platform can best support the long term needs of the sector? In this panel debate, experts from housing providers will share their views on the best IT model for meeting complex needs and ensuring affordable delivery.
Nottingham City Homes: Hold fire on new procurements! Making the most of what you already have
Speaker: Sue Smith, head of business transformation
It is amazing what you can do with what you already have, merely by looking at it in a systematic way. From a transformation and technology perspective, take stock of what you already have looking at processes, systems and people. During this session we will focus on how we approached this topic by being curious, asking questions and challenging the status quo, but above all, being empathetic.
Optivo: The digital tenant - On-boarding by default
Speaker: Robert Stewart, head of design & development
Optivo’s 2020 vision is to be a digital enterprise where excellent service can be provided more efficiently through mobile devices and self-service. In 2018, we went live with our paperless, integrated, end-to-end, digital process to on-board tenants. In 2019, we are extending the solution to include automated creation and distribution of tenancy documents (including digital signatures). We will explain why and show you what we can of the how.
Orchard: Unlocking value through data insight
Speaker: Richard Harrison, head of service products, Orchard, and Jefferson Lynch, client development director, Red Olive
What keeps your CEO awake at night - customer behaviour, tenant engagement, reporting, regulatory governance and viability compliance, keeping in line with KPI statistics, fraud detection, GDPR? Data is a huge part of our business lives as massive data sets with terabytes of data are becoming common place. The exponential growth in volume, variety and speed of data can be overwhelming, but seen in the correct light, it can also be eye-opening in realising huge business efficiencies and revenue savings. Orchard is at the forefront of predictive analytics helping customers rethink good landlord / tenant relationships through better insight into tenant behaviour. We look for patterns in customers data and analyse performance to increase their business revenue while lowering ongoing costs. By helping them develop the right strategy to unlock the value within their otherwise untapped data. By doing so, they get the most from the data they already have and make sense of the many different sources available to further enhance the results..
Pobl Group: Data beats software hands down!
Speakers: Mandy Garrett, director of technology and business solutions, and Dave Prince, lead architect for business intelligence
Mergers present us with many difficult technology decisions including duplication and variation of software and confusing data. We’ve navigated these challenges by using our business intelligence team to buy time, save money and provide valuable insight while these challenges have been addressed. With projects ranging from merging data held in multiple HR, finance and housing management systems to replacing software with reports and insight, we’ve enriched our business and customer views.
PowerObjects & Sovereign Housing: Limitless delivery - Beyond the boundaries of housing
Speakers: Will Thompson, housing solution specialist, PowerObjects, and Sam Dart, head of digital technology services, Sovereign Housing Association
PowerObjects successfully enables housing associations to embrace digital transformation by delivering high-performance, innovative technology solutions built on Microsoft business applications. Join us as we explore the positive disruption we’re enacting within the sector and hear from Sovereign Housing about the partnership we have in place and their plans for the future to challenge the boundaries of digital services and ways of working.
Rackspace: “The future is already here – it's just not evenly distributed yet.”
Speaker: Leon Blakely, senior business development manager
Cloud adoption is on everyone’s agenda, but have you considered the potential drawbacks? Learn how to navigate the pitfalls and protect your organisation against risk. We’ve helped customers across industries at different stages of their migration journey; we’ve seen it all. It’s not just about technical understanding, but also about helping your organisation to adjust to cultural changes and to thrive through collaboration in today’s evolving digital landscape. Join us to understand how cooperating across the business and leveraging unbiased expertise can ensure your costs are contained and managed.
Radian Group: The pain of becoming Agile
Speaker: Sheila Starr, assistant director of technology and innovation
The ups and downs of delivering our digital transformation programme using Agile methodology, building our own portal and developing Microsoft Dynamics CRM. How we gained the investment and sold this approach to our senior executives and the business. How we managed the pain of showing people how to work iteratively, what our ultimate vision is and what we have done so far.
Rapid Information Systems: Low-code - One tool to join them all
Speaker: Gareth Edwards, founder and managing director
How low-code can deliver innovation, digitise any service, join up your software, plug your gaps, and save you money.
RedkiteCRM: Microsoft Dynamics for the management of rents, service charges, payments and analytics
Speaker: Andy McCormick, managing director
Housing management re-invented into a modern, cloud-based, highly-functional product with a wealth of analytics. Developed in partnership with housing associations to address the needs of social landlords today. Provides all the functionality required to replace a legacy system while retaining the full powerful flexibility of Microsoft Dynamics.
RHP: #Reimaginehousing - re-imagine & redesign: the creation of the housing provider of the future
Speakers: Jonathan Creaser, group IT director, Emily Ward, senior performance analyst, and Robert Dobbs, director of customer services
RHP has chosen a different path to many others in our sector. More of our customers expect better, faster and lower cost services and our employees equally want an improved user experience so that we continue to be at the forefront of both customer and digital services. Find out how RHP became one of the first to achieve IIP Platinum, first in the sector to establish an automated repairs booking service online, one of the first to adopt Microsoft Dynamics to drive our service and use real time data to drive performance.
Salesforce.org: Transforming self-service for housing providers' customers
Speaker: Shofna Begum, account executive, and Etienne de Klerks, senior solution engineer
Connecting tenants to the right person first time can be difficult when you’re using a range of systems that aren’t integrated with each other. In addition to the duplication of data and effort, the lack of integration makes it difficult to provide a self-service portal that strengthens relationships and provides you with a 360-degree view of each and every household.
This session will show how by using Salesforce’s world-class products, you can make time and cost savings while improving customer experience and satisfaction by improving the speed of resolution and allowing customers to help themselves.
Salix Homes: Rethinking Housing with Salix Homes
Speaker: Sarah Henderson, head of business services, and Chris Henry, ICT Manager
The world has changed. Housing has not. At least not enough. While the housing sector is struggling to get to grips with the digital revolution, Salix Homes is on a journey to ‘rethink housing’ and become an ultra-modern housing association of the future. Chief executive Lee Sugden will discuss how Salix Homes is evolving its ways of working in order to face these challenges head-on and how the sector needs to change to meet customers’ needs and expectations in a modern and digital world.
Smartline (University of Exeter & Coastline Housing): A smarter approach: using data to improve services & better serve communities
Speakers: Tamaryn Menneer, Smartline Research Fellow, University of Exeter Medical School, Laurie Magowan, Smartline project manager, and William Voyce, Smartline delivery manager, Coastline Housing
The ground breaking Smartline project will explain how they are using sensor data from 290 homes to advance their understanding of the indoor environment and design better systems for managing homes in the future. Smartline has a unique anonymised dataset covering gas and electricity usage, housing temperature, VOC & CO2 levels, humidity levels and water consumption. The project is also collecting health and wellbeing data relating to communities and volunteering.
Solihull Community Housing: Should your IT strategy ever drive your business strategy?
Speaker: Chris Deery, head of housing IT, Solihull Community Housing
Chris Deery will argue that no company in the modern world can afford to take the view that their business strategy should always drive their IT Strategy. In reality, all companies need to find the right balance between having long-term business strategy driven by the requirements of tenants, regulators and other stakeholders. But they also need to be able to consider a rapidly changing technical environment, legislation such as GDPR and a growing tenant user population who expect to be able to access services electronically.
Sovereign Business Integration Group: Mergers & partnerships - The role of IT in successful integrations
Speakers: Jenny Shorter & Claire Lea, senior consultants
Integrating a range of systems can prove a challenge. In this presentation, we look at how housing organisations can master the merger of systems and create a successful road-map for integration. We talk through engagements we have worked on and different scenarios (as no two mergers are the same!) as well as share some tips and advice for ensuring your merger goes smoothly.
Techmums: Why mums are the missing link in the Women in Tech debate
Speaker: Nilufar Anwar, chair of the #techmums board and legal counsel
Find out how #techmums are supporting mums to: embrace technology to better their own lives; increase their chances of returning to the workforce; keep themselves and their families safe online; and understand and use the opportunities technology will create in their children's future careers and lives.
TSG: Hidden treasure - Uncovering the real value of Office 365
Speaker: Tony Hughes, Microsoft solution strategist
With every new project, the team at TSG push the envelope and get under the skin of the challenges faced by housing associations. This practical session will showcase real-world solutions tackling everything from customer on-boarding to process audits, all deployed using powerful Office 365 tools Flow, PowerApps and SharePoint. The challenges typically include pulling together data from disparate sources, including core management systems, and replacing clunky, paper-based and inefficient tasks.
Wandle Housing: The 'Wow' factor: from traditional HMS to Dynamics
Speakers: Debbie Chun, IT programme manager, and Gerard Naughton, head of innovation & transformation
Today’s customers differ quite markedly from customers in years gone by, the most obvious difference being their expectations. They are exposed to a broader range of products and services from a variety of businesses, both brick and mortar and online, making them far more savvy and subsequently more demanding. Despite this cultural shift, one thing remains the quintessential component for any customer, the experience.
Wandle aspires to deliver a 21st century customer experience and has taken the decision to transform its business so that it is flexible enough to support this vision and deliver the Wow factor to its customers. Our new system is designed to enable service delivery that is no longer on the back foot, it promotes principles of apologise, learn, don’t repeat, follow through and follow up and perhaps most importantly pre-empt your problems. Debbie and Gerard will take you on the journey so far and share Wandle’s vision for the future.