Following its use of Mobysoft’s RentSense software, Melville Housing has reported net arrears of only 1.7 per cent for 2024/25, making it one of Scotland’s top-performing housing providers for rent collection.
The housing provider has achieved 100 per cent weekly case completions across its income team, with RentSense providing the visibility and structure needed to prioritise its arrears cases effectively.
Jane Burnett, head of housing services, Melville Housing, said, “Our exceptional performance is in part due to RentSense. Our staff log in and see manageable caseloads, helping them to focus on quality over quantity and reach tenants who really need support.”
