By the end of 2021, Mobysoft reported that it had gained 25 new customers for its RentSense software during the past year, in part due to the pandemic reducing some tenants’ financial stability, in turn causing higher levels of rent arrears.
Leah Montia, head of housing operations, Arches Housing, said, “We were keen to understand other housing providers’ opinions of RentSense, and we were told it would be a ‘game changer’ for how we managed our arrears.”
Misba Bemath, assistant director of housing, Newlon Housing, said, “Mobysoft and its RentSense software have a great reputation in the sector. After speaking with several other users, they told us that RentSense was very effective, and that the service and relationship they had with Mobysoft was really positive.”
Teresa Gowers, service manager, Soha Housing, said, “For our housing and income officers to be effective, they need more time to focus on preventative work and tenancy support – this was a key reason for us investing in RentSense.”
Mobysoft’s Esendex partnership
Mobysoft has partnered with Esendex, an omnichannel software provider specialising in social housing and local government.
The partnership is focused on integrating industry-standard rent payment platforms so that housing providers can automate many of their payment processes and identify the most effective channels for communicating with their tenants.
Paul Evans, commercial director, Mobysoft, said, “Esendex’s ability to select and fulfil vital communications across multiple channels, derived from RentSense’s arrears caseload will mean interventions will be prompt and timely, so that housing providers can focus on arrears conversations and support, not the fulfilment.”