Yarlington Housing has had more than 5,000 customers sign up to its online customer portal, My Yarlington, since its launch in September 2017.
Sam Leigh, executive director of service and transformation, Yarlington Housing, said, “We are thrilled that more than 5,000 of our customers have signed up to My Yarlington and are using the online self-service facilities. The number of sign-ups marks a significant milestone for Yarlington as we digitise our services to provide a more efficient, effective and economic service.”
My Yarlington is used by a range of customers across various tenures, from general needs to independent living. So far this year, 49 per cent of all repairs reported to Yarlington have been logged through My Yarlington and the payments service has been accessed more than 3,000 times as residents view their statements, check their balances and make payments.