North Star Housing has gone live with a new repairs system from Infinity Group, as part of its ongoing Microsoft-based digital transformation programme.
The housing provider has been working with Infinity Group for the past year to deliver an ambitious data transformation project and has already gone live with CRM, compliance, rent accounting and arrears management. Going live with the repairs management system marks the final stage of the process before North Star Housing can switch off its legacy housing management solution.
The repairs implementation is the most ambitious of all the modules so far deployed, featuring two-way integration with repairs contractors Ian Williams and Pacifica 0800. A portal for smaller contractors was also developed alongside the deployment of a mobile solution, enabling inspections for both pre-repairs and damp and mould.
Sean Lawless, director of insight and transformation, North Star Housing, said, “We knew that we had a lot to deliver in a short space of time, but we had confidence in our rapid delivery approach, the flexibility of Microsoft Dynamics and our partnership with Infinity Group to get it done.”
The new repairs solution will automate processes that were previously carried out via email through integrations with the housing provider’s repair contractors’ systems and a dedicated contractor portal.
Lawless said, “We’ve already delivered huge benefits in this first phase but this is the first step towards where we want to take our repairs logging process. The next phase will be a self-service portal for residents and expanding what we do with Microsoft Copilot and AI.”
