Orchard has bought InterNETalia and its well-known AccuServ software to strengthen its end-to-end repairs and maintenance solutions for housing providers and contractors.
The two companies described Orchard AccuServ Repairs & Maintenance as a single solution for recording, scheduling and managing repairs, emergency and planned work, voids and compliance jobs. It makes job and sub-contractor management easier, from raising the original works order through to final completion.
Pat Clarke, CEO, Orchard, said, “We are very pleased to have bought the best repairs and maintenance solution with full mobile capability and powerful scheduling because this is something our customers have been wanting for some time. This acquisition also accelerates Orchard’s vision to become the market-leading, single supplier of choice by delivering greater value to our customers.”
Repairs & Maintenance has been designed from the ground up to provide an end-to-end repair and maintenance solution, including a full suite of mobile capability, stock control and EDI integration. With repair workflows, responsive repairs, voids, sub-contractor management and more, it gives all the tools needed to ensure that repairs are dealt with in the most efficient way, including automated scheduling for housing providers’ direct labour organisations (DLOs) and contractors.
Orchard AccuServ Repairs & Maintenance will be integrated with Orchard’s housing and asset management solutions as well as being extended to link with other leading housing, finance and asset management systems. AccuServ will continue to be developed and marketed as an independent, standalone offering.
Alec Reid, CEO, InterNETalia, said, “Orchard and InterNETalia are a perfect match. This takes AccuServ to the next level, exposing it to a wider set of customers and markets. Orchard and InterNETalia are culturally aligned and share many core values, particularly around our joint focus on customer service and continuous innovation.”