Teign Housing Association has deployed ShoreTel unified communications from Incom Business Systems as part of its plan to improve its customer service experience. Comprising the ShoreTel unified communications platform and enterprise contact centre software, Incom’s solution is intended to enable the housing provider to integrate all of its main business applications in order to achieve…
Incom & ShoreTel improve Teign Housing customer servicesRead More →
049 - January 2016
Orbit rolls out Cadcorp GIS for housing management
Orbit Group has rolled out a web-based GIS system from Cadcorp for its 1,300 staff to view geographic information, maps and analysis. All Orbit staff now have access to the MyM@ps tool which allows them to profile housing stock and customer demographics, reducing the need for site visits and creating a more efficient way of…
Orbit rolls out Cadcorp GIS for housing managementRead More →
Capita supports WDH’s tenants’ well-being
Wakefield & District Housing is using Capita Support software to improve its previously paper-based support services operations. Dedicated to support services for vulnerable people, Capita Support offers outcome-based management of information across housing-related support, employment, education and training and sheltered housing. A pilot implementation of Capita Support went live in September 2015 and is now…
Capita supports WDH’s tenants’ well-beingRead More →
Mid Devon’s service improvements with Orchard
As an existing user of Orchard’s housing management software, Mid Devon District Council has recently added Orchard’s customer dashboard and messaging modules to improve its front-line services and add extra communication channels. Orchard’s customer dashboard is intended to promote better customer service by enabling the council’s staff to answer a higher proportion of tenants’ queries…
Mid Devon’s service improvements with OrchardRead More →
Tipping the scales towards visual surveillance
Weighing up costs versus benefits is an established commercial balancing act that helps to decide the uptake of new products, services and technology across all industries. It’s particularly relevant to CCTV because, until now, the balance for most organisations has seen the costs outweigh the benefits. There are a multitude of reasons for this. But,…
Tipping the scales towards visual surveillanceRead More →
Oneserve’s views on field service management
Oneserve has reported that the market it operates in is being stifled by the market leaders who are putting their own interests before the needs of their customers. Operating in a service-oriented market, Oneserve is calling this a fundamental flaw, questioning the integrity of such providers and the quality of the service they deliver to…
Oneserve’s views on field service managementRead More →
