Ashton Pioneer Homes has installed mobile-enabled ICE Cube customer relationship management software from SASSHA.
The introduction of the SASSHA CRM Cube has improved internal communications and is also being used as a management monitoring tool. Users have their own dashboard to view outstanding tasks while managers have a dashboard to provide an overview of activity and performance. The CRM Cube has become the hub of the housing management system, with the added benefit of being fully mobile and available on any device.
Clare Leader, customer service manager, Ashton Pioneer Homes, said, “It has completely changed the way we work and is improving the service we provide to customers.”
One of the company’s housing officers added, “CRM is really easy to use. It helps to keep track of work by sending the task via CRM instead of email, and there is a thread that tracks the work that has been completed, by whom and when. It also allows managers to actively view the work being carried out by their staff and passed between different teams, highlighting areas of good practice or operational concerns.”
David Harrison, technical director, SASSHA Software, said, “The CRM Cube has been adapted to fit the needs of Ashton Pioneer Homes, with many changes being live within hours of being requested. They also worked with us on development of the Property Survey Cube, allowing real-time void and general property inspections using a mobile device with one-click navigation.”