Vivid Homes has chosen Complete Technology Group to manage its deployment of a full-fibre infrastructure across its high-rise blocks of flats (comprising 16,000 individual properties). CTG will manage all communications with internet service providers (ISPs), provide advisory and planning services to Vivid regarding the digital infrastructure of its buildings and then audit all work to…
Vivid Homes goes full-fibre with CTGRead More →
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RBKC moves to Capita One Housing
Capita has been a trusted partner of ours for over 20 years, and we’ve continued that relationship with Capita to upgrade our housing technology, introducing a single cloud-based system that is transforming our business processes and customer service. End-to-end HMS Before our migration, we were using two highly-customised housing systems. To better manage our property…
RBKC moves to Capita One HousingRead More →
Good things come to those who wait
Over the past 15 years since Alastair Tweedie (co-founder and editor) and I started Housing Technology, it has been incredible to witness how Housing Technology’s subscribers, guests, contributors and customers have all been integral to the evolution of social housing technology. Since the establishment of Housing Technology in 2007, these key stakeholders have led the…
Good things come to those who waitRead More →
Rewiring the housing sector
Many housing providers are at an experimental stage of their digital transformations, dipping a toe in the water, often in response to a business or regulatory imperative such as monitoring damp in properties or using chatbots for triaging customer interactions. Digitising existing services and processes to enable better customer service, increase efficiency or ensure that…
Rewiring the housing sectorRead More →
NEC supports Swindon’s housing ambitions
NEC Software Solutions has agreed a seven-year partnership with Swindon Borough Council to replace a number of disconnected housing systems with its NEC Housing suite of software. The council’s housing data is currently spread across numerous databases and applications, making it hard to deliver joined-up services to Swindon’s housing residents. Arlene Griffin, head of housing,…
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CCaaS – The catalyst for digital transformation
Our previous articles in Housing Technology explored how AI and self-service apps are transforming tenants’ experiences. As technology evolves rapidly, contact centre as a service (CCaaS) solutions have emerged as a catalyst to accelerate digital transformation. The experience of a leading UK housing provider offers some valuable insights into the transformative potential of CCaaS. By…
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