Synopsis TBC
Speakers: Rachael Taylor, Group Director of Finance, ICT & Risk, 3C Consultants and Nicky Hawkins, Head of Data, 3C Consultants
Synopsis TBC
Speakers: Rachael Taylor, Group Director of Finance, ICT & Risk, 3C Consultants and Nicky Hawkins, Head of Data, 3C Consultants
Switchee will showcase how data can unlock a deeper understanding of housing portfolios. From understanding property health to supporting vulnerable tenants, we’ll discuss how using data for good is revolutionising the social housing sector.
Speaker: Ben Morris, Data lead, Switchee
Housing Solutions is using 8×8 to give its tenants a choice of multiple channels while enabling smarter and faster responses. Plus, having all this connected on one platform allows different teams within Housing Solutions to collaborate better and reduce operational costs. Speech and text analytics offered by 8×8 Contact Centre is also particularly useful for Housing Solutions. Real-time insights and conversation-logging make it very easy for Housing Solutions to instantly check sentiment and review performance so it can implement further changes to improve customer service.
Speakers: Richard Harvey, Assistant Director of Digital Transformation & Organisational Design, Housing Solutions
Richard Harvey has worked for Housing Solutions for 20 years. He is in a key leadership role ensuring that Housing Solutions develops, delivers and maintains a digital and information-services strategy that supports the business to deliver great services and maximise performance and efficiency.
The Social Housing Regulation Act has introduced new powers for the Social Housing Regulator and the Housing Ombudsman to proactively take action where tenants are being failed by their landlords, with the ability to issue unlimited fines, implement short-notice inspections and introduce quality measures to ensure faster issue resolution and delivery of better quality services.
Aareon will share insights into how it’s supporting housing providers and their relationships with tenants through its data-focused approach and how it addresses new technical requirements with sector changes such as the Social Housing Act.
Speaker: Alek Legosteva, Head of Product, Aareon
Alek Legosteva is a fintech product leader obsessed with building efficient product delivery frameworks and solving the right problems. Alek is experienced in growing businesses through integration, and she also values data-driven decision-making and cross-functional collaboration.
Boards are under increasing pressure to ensure their organisation’s data is fit for purpose but few board members have direct data management expertise. Hear from a board member about what they need from you to provide the necessary assurance that the organisation’s data management is in good hands, and find out how best to present to boards in the language that will resonate with them so the right senior-level decisions are made for you to implement effective data management into the future.
Speakers: Nick Murphy, Board Member, Trident Group & Tuntum Housing
There’s no doubting the growth of data, and with standard data-warehouse approaches no longer suitable, Stonewater has used tooling in Azure to build a source-agnostic, dynamic data platform to suit both what it needs now and be ready for the future.
We’ll talk about how we’ve used a dynamic approach to enable around 400 tables of data each day using only six bits of code; how data is presented back to our analyst engineering team; and how this approach enabled a data-quality engine.
Speakers: Paul Blaydes, Assistant Director of Data, Stonewater
Paul Blaydes began his data career over ten years ago, working on large datasets for Amazon, before moving to financial services and then the Ambassador Theatre Group as head of data.
Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.
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