Stirling Council has reduced its rent arrears by 22 per cent following its implementation of Mobysoft’s RentSense software. The council chose the RentSense software in response to its growing arrears and limited staff resources for income collection.
RentSense’s predictive analytics and prioritisation capabilities have also been used for early interventions, alongside a reduction in the council’s court actions and evictions, with only four evictions in 2023/24, the fourth lowest in Scotland. The council’s tenancy sustainment rates have also remained strong.
Rose Ann Robertson, team leader, Stirling Council, said, “RentSense has been a game changer for us. It allows our staff to identify and address arrears early, thereby preventing them from escalating and creating financial stress for our tenants.”
