More and more housing providers are turning to enhanced AI to strengthen their operational performance, improve customer service and retain skilled staff. Chatbots began to gain popularity in the mid-2010s. The technology and its applications have significantly improved, making it more accessible and useful now that it’s moved from simple forms of automation to more…
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Mobile Working
Manifest connects A2Dominion, Mears & RedkiteCRM
Following A2Dominion’s recent appointment of Mears Group as its new repairs and maintenance contractor, Manifest Software Solutions has completed the integration of A2Dominion’s Dynamics 365-based RedkiteCRM repairs management system and its associated processes with Mears’ own systems within just eight weeks. At the start of the project, A2Dominion identified key areas to focus on as…
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8×8 launches remote video repairs
8×8 has launched 8×8 Remote Fix so that housing providers’ contact-centre agents can escalate tenant interactions to video using a real-time, secure video link to visually address and resolve problems. By offering tenants the option for video escalation to show on-site problems, agents are better equipped to remotely assess repairs and maintenance requests for more…
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Barking & Dagenham Reside pilots Evo digital repairs
Barking and Dagenham Reside, a housing provider owned by Barking and Dagenham Council, has partnered with Evo to digitally transform its repairs and maintenance services. Evo will now assume responsibility for the delivery of repairs, liaising with contractors and management of repairs and maintenance-related documentation. Residents will also be able to report problems via the…
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Mobysoft’s AI-powered repairs for BDHT
Bromsgrove District Housing Trust (BDHT) is set to implement Mobysoft’s RepairSense software alongside its existing deployment of the software provider’s RentSense income collection software. RepairSense is an AI-powered predictive analytics tool designed to help housing providers optimise the management of their repairs through greater productivity of the repairs operatives, cutting down on multiple visits to…
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Totalmobile & WorkPal team up for field-service ‘powerhouse’
Totalmobile and WorkPal, both field-service software specialists based in Belfast, are combining their respective technological and commercial strengths to offer customers across the UK and Ireland a wider range of field-service management (FSM) solutions. Totalmobile offers a comprehensive and integrated FSM platform for enterprise businesses, including job management, mobile working, lone-worker protection, rostering and field-service…
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