Tenant expectations continue to put significant cost pressures on property maintenance and are forcing housing providers to reconsider how they control costs while delivering enhanced service levels. Andrew Moore, a property maintenance specialist at Causeway Technologies, explores how digital transformation provides an opportunity for housing providers to improve their operational efficiency in order to reduce…
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Contributed Articles
Key steps for GDPR
Although many of the main principles of GDPR are the same as the current Data Protection Act and even if you are already complying with this, there are new elements and significant changes which mean organisations will need to rethink their current procedures and practices. There are a variety of ways in which housing organisations…
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GDPR and housing
Cutting straight to the point about GDPR, the central sentiment is that data belongs to the individual and not to you. Depending on the letters you are planning to send then different rules apply. Housing providers would be unlikely to send marketing letters (which would mean that if you have built your database yourself then…
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Thinking smarter about voids
Neil Harvey, CTO of Kirona, explores how housing providers can turn periods between tenants around more effectively and use IoT technology to minimise void periods. Void. It’s an unpopular word in most sectors and settings, and the housing industry is no exception. Empty properties equate to immediate lost revenues since no rent is collected, but…
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Homelessness prevention at the heart of housing
With the Homelessness Reduction Act coming into force from April 2018, local authorities in England are gearing up to meet the new requirements. All social landlords have a critical role to play, but compliance with the new laws should be only part of the story. Roger Birkinshaw, housing director at Northgate Public Services, emphasises the…
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The impact of mobile technology in housing
Mobile technology is rapidly developing and early-adopting housing providers are already seeing the benefits to their frontline staff, field service operators and their customers. Capability is developing all the time and some technology specialists are working directly with housing providers to provide systems exactly tailored to the housing sector. There are three elements that make…
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