Every organisation has remote workers; field-based employees or contractors who receive paper job instructions from central locations. This usually involves completing paper forms by hand and either posting or delivering them back to base. It will usually be entered into the same back-office system that originally produced the paper form. However, the technology exists to…
A blueprint for mobile workingRead More →
Contributed Articles
Power monitoring and optimisation
Do you know the total cost of running your IT network, including the unnecessary money spent on idle energy consumption? With environmental issues becoming part of many business decisions, and as electricity costs rise, the ability to monitor the sources of power consumption is becoming increasingly important. By identifying the sources of power consumption, particularly…
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Technology for Decent Homes
In a little over 18 months’ time, the Decent Homes legislation comes into force, with 95 per cent of all social housing organisations expected to be fully compliant. Yet despite Government targets being outlined as early as 2000, there are fears that many housing associations and councils have done little to ensure that their housing…
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Online and on target
The increasing pressure to enhance efficiency by cutting costs, as well as deliver outstanding customer service, is an ongoing topic of conversation in housing authorities. However, the drive for efficiency and the Decent Homes standard can mean that it is easy to lose sight and control of the importance of customer service and care. Indeed,…
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Green is good
The environmental impact of IT and computing is coming to the fore. All major hardware and software suppliers are working on green products, the market for which is expected to be enormous. This will also put pressure on IT departments within the social housing sector to go green, save money, and reduce resources and energy…
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Prevention beats the cure
Most major IT system failures are preventable – proactive monitoring can detect the early warnings, allowing remedial action to be taken before disaster strikes. IT support companies have traditionally set different service-level expectations for different customers, usually under a break-fix model, selling time in advance of the customer’s requirements. Meanwhile, the customer continues to carry…
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