AmicusHorizon is transforming its tenant services by deploying Firmstep’s Customer Experience Platform to provide digital services, automate interactions with tenants and drive future digital service provisions. Using Firmstep’s Self and Forms solutions, the housing provider is giving tenants a personalised portal with a single sign-in access point for all customer services. Tenants can update their…
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News
Grenfell Housing’s cloud desktops from WorkPlaceLive
Following its decision to modernise and improve the reliability of its IT infrastructure and enable all staff to work remotely, Grenfell Housing & Training has implemented cloud-based desktops from WorkPlaceLive, a preferred supplier for the National Council for Voluntary Organisations and a specialist in providing cloud-based services for non-profit organisations. Outsourcing the IT systems to…
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GenieLets simplifies rent collections
Software company Geniebytes has developed a new web-based rent collection platform. GenieLets enables housing providers to manage all rent payments, contracts and reminders online. Users simply input tenant and property information into the system and the application provides real-time payment details at the touch of a button while also highlighting tenants who are behind on…
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Coastline Housing beats UK government borrowing
Although not strictly relating to technology in housing, it is nevertheless interesting to report that Coastline Housing has borrowed £23 million via the Affordable Homes Guarantees Programme at a cheaper rate than the UK government pays for its debt. Coastline borrowed the money under a £500m funding programme agreed with the European Investment Bank, via…
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Omfax appoints new project manager
Omfax Systems has expanded its housing team with the appointment of Marjorie Matthews as its new project manager. She joins the company from Capita where she was a pre-sales consultant for seven years. She has also worked with a number of well-known housing management, mobile working, and repairs and maintenance software providers, including Orchard and…
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Housing Partners in the cloud with Housing Hub
Housing Partners has launched a new version of its Housing Hub, with greater emphasis on data analytics. The new service comprises a number of cloud-based modules aimed at giving housing providers the tools they need to not only identify and support tenants in greatest need, but also to uncover and analyse correlations across their tenant…
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