Milton Keynes Council has used the same Mobysoft software and consultancy package to cut its arrears by over £400,000 as well as substantially reduce the number of households in arrears. Leona Evans, housing income manager, Milton Keynes Council, said, “Since April 2022, we’ve 355 fewer households in arrears and we’ve reduced our high-level arrears [cases…
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South Ayrshire Council takes on Egress Prevent & Defend
South Ayrshire Council is now using Egress Prevent and Egress Defend to improve security, cut costs and remove complexity from its tenant-facing operations and services. In order to deal with the sensitive personal and financial information it holds on its tenants, the council wanted to have a secure network completely separate from its main corporate…
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Oxford City Council’s arrears down by £170k with Mobysoft
Oxford City Council’s arrears have fallen by £170,000 during the past year after its implementation of RentSense and advice from Mobysoft’s income maximisation consultancy. Katie Ball, income manager, Oxford City Council, said, “RentSense now provides an accurate caseload for our income team, and the consultancy from Mobysoft’s housing-income expert really got our officers involved and…
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Sovereign pilots CTG fibre-optic broadband
Sovereign Housing has partnered with Complete Technology Group to install fibre-optic broadband in its communal properties. The first phase of Sovereign Housing’s project is to assess the suitability of various areas and properties for fibre-optic connections, followed by initial digital infrastructure works. The second phase will be for ISPs to give Sovereign’s residents the option…
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Plus Dane goes omni-channel with Britannic Technologies and 8×8
Britannic Technologies has won a tender to supply Plus Dane Housing with a cloud-based, unified communications and contact centre solution from 8×8. Plus Dane wanted to augment its customers’ journeys by offering a full omni-channel service spanning phone, email web chat and social media, underpinned by 100 per cent reliability. Britannic will be designing and…
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Kent Homechoice opts for Huume’s housing-needs software
Kent Homechoice has chosen Huume for the next generation of its digital housing-needs management software. With over 100,000 properties in its combined stock portfolio, Kent Homechoice comprises an alliance of 28 housing associations and 13 local authorities providing social and affordable housing across the county. Huume’s SaaS-based software will be used by Kent Homechoice’s alliance…
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