Housing Technology asked housing experts from Civica, FLS – Fast Lean Smart, Manifest Software Solutions and NEC Software Solutions for some of their ideas and predictions for which new business and technology areas housing providers should be considering in the short- and medium-term. Disruption and innovation Helen Rogers, product director at Civica, said, “With the…
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Civica
A bigger, greener housing legacy
Civica’s Michelle Tyler explains how the software provider’s comprehensive survey of housing providers and residents reveals a clear priority for better value, safer and more sustainable housing. We recently carried out extensive research with social housing residents and housing leaders across the UK to get under the skin of the big issues affecting the sector….
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Subscribing to the future – new SaaS, licensing and procurement models
Opex- vs. capex-intensive procurement Offering a subscription model for IT projects (i.e. monthly costs spread over the longer term rather than upfront costs) enables housing providers to invest in technology more frequently. Opex procurements also allow more flexibility and accurate annual budgeting around expenditure on IT projects. Regularised IT spending means managers don’t need to…
Subscribing to the future – new SaaS, licensing and procurement modelsRead More →
How to get the best out of your bot
Chatbots are having a positive impact on public services, from answering residents’ questions to helping organisations monitor feedback and deal with larger and more complex queries. They’re also good for us as citizens, providing the ability to engage quickly and conveniently, while also providing a safe environment and anonymity to discuss more sensitive matters. How…
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Paperless tenancies
How feasible and useful is it for housing providers to move to a 100% digital tenant lifecycle, from initial application and onboarding to tenant engagement, finance and payments, and maintenance and support, through to renewals, voids and re-lettings? Housing Technology asked digital experts from Civica, Commonplace, Insite Energy, M-Files and NEC Software Solutions for their…
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Community Housing streamlines repairs with Civica Cx
Community Housing is now using Civica’s Cx Housing and Contractor Workforce software as a single repairs platform to help it manage its responsive, planned and voids work. Andy Willetts, head of digital and project management, Community Housing, said, “With an average of 18,000 repairs logged each year, our contact centre team and planners can now…
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