Self-service is now an integral part of our daily lives. Self-service check-outs at supermarkets are second nature and in banking, self-service apps are ubiquitous. It’s also commonplace to book medical appointments online and to receive texts reminding you to attend. Naturally, this sets a marvellous precedent for social housing. There have been many technology advances…
Getting tenants to help themselvesRead More →
065 - September 2018
A day in the life… At Stratis Security
I’ve worked in security for more than 20 years, protecting the homes of celebrities and the rich as well as developing technology to secure homes and housing estates from Ipswich to Ireland. For the past three years, I’ve been working with our specialist team from our technology innovation base in Suffolk. There really is a…
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Big or small – How to do mobile working
What is the future of mobile working? Mobile working can help housing providers deliver a more engaging, customer-centric service based on the principles of convenience and self-service. For example, mobile technology can reduce the amount of time tenants are left waiting for repairs and home improvements, by giving workers the ability to diagnose tenants’ problems…
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Achieving holistic digital transformation
In both the private and the public sectors there’s a healthy interest in properly and effectively embracing digital transformation in order to reap the very real benefits that this approach brings. Listening to and reading about what is being said about digital transformation, it’s very apparent that there isn’t a clear definition and understanding of…
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Low code – Empowering digital transformation from within
When the government published its ‘Government Transformation Strategy’ in early 2017, its ambition was clear: to transform the relationship between citizens and the state by expanding the public sector’s digital footprint so UK citizens could benefit from more streamlined, cost-effective, and responsive public services. The strategy is foundational to overcoming the increasing pressure on public…
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How to make your housing technology fly
When it comes to technology, should you take a magpie approach, flocking to the latest bit of kit or perhaps an ostrich, head down and making do with inefficient systems? Northgate Public Services’ housing director, Roger Birkinshaw, explains why neither tactic will help address the current challenges in housing. Time for a fresh approach Rising…
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