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Omni-channel or omni-shambles?

Housing providers are increasing talking about adopting a multi-channel communications strategy, but how should it be done, what are the benefits to tenants and housing providers, and are the IT suppliers ready with the right solutions? Housing Technology interviewed a panel of multi-channel experts to find out their views. Most housing providers already have multiple…
Omni-channel or omni-shambles?Read More →

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