Homes England has a revised value for money standard that requires you to make the best returns on your assets: Does it feel like you could be going in the right direction at last? As ever, the devil is in the detail, as Mike Victory Rowe explains… The Homes England consultation to strengthen the VfM…
Asset data and the VfM standardRead More →
062 - March 2018
Blacklight CRM at PA Housing
Many of you will be familiar with customer relationship management (CRM) systems, either as a module of a housing management system or as a separate system interfacing, or better still, integrating with your HMS. This story is how two housing providers came together and embarked on a project to procure and implement a new CRM…
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Universal credit and the power of data
There is still considerable uncertainty across the housing sector as many organisations wait to see what the impact of the full roll-out of universal credit will be for their organisation. Therefore, we wanted to speak to organisations all over the country to find out what they thought the impact would be and how they are…
Universal credit and the power of dataRead More →
Mergers & IT integration
When two housing providers decide to join together, whether through merger or acquisition, the goal is to become a provider that’s better than the two could be working alone. There is a ‘one plus one equals three’ aspiration that should be good news for the providers and their residents. Ensuring the right technology solutions are…
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The hidden side of GDPR
Few sectors in the UK hold as much personal data as the housing sector, from information on pay and benefits to details on religion and criminal history. The possession of such data means the sector is likely to be seen as a lucrative target by cyber criminals. The principal punitive costs of GDPR are well…
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GDPR and your contact centre
As the hub of every customer touch point, your contact centre is certain to be handling, changing and processing personal data, warranting careful assessment of the GDPR regulations. It’s critical that housing providers continue to deliver exceptional customer experiences to their tenants as they implement the changes required for compliance. So what are the elements…
GDPR and your contact centreRead More →