The time when asset management systems could get away with only maintaining and reporting on accurate component, servicing and regulatory data is over. These days, housing providers need systems that incorporate active asset management, asset and liability registers, workflow, GIS, mobile working and comprehensive integration with housing, finance, CRM, EDM, direct works and other systems….
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Magazine Articles
Kypera wins Community Gateway for service delivery
Community Gateway Association has bought Kypera Hometeam as its housing management system for its staff and 6,100 tenants. The first phase of the implementation is scheduled to go live in July 2016. Based on the latest Microsoft .Net technology, Hometeam will enable the housing provider’s staff to access tenant information including tenancy details, rents and…
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Digital – It’s all about data
As I write this article, I am reminded of Bill Clinton’s election speech for the 1992 US presidential election, “It’s about the economy, stupid”, which during his campaign, Clinton’s strategist, James Carville, posted this slogan on his office door as a way of motivating staff and politicians to stick to one of the key messages,…
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HMS – At the heart of your organisation
Housing Technology interviewed experts from Civica, Horton Housing Association and MIS-AMS on the future of housing management systems (HMS) in the context of new web-based services, the emergence of ERP systems in housing and welfare reform. The latest generation of HMS As everyone knows, technology is changing all the time, and although the housing sector…
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Together Housing deploys web chat from MPLsystems
Together Housing Group has now deployed the second phase of its multi-channel customer service solution from MPLsystems with the introduction of an advanced web chat facility alongside its existing phone and email channels. Ian Swithenbank, customer services performance team leader, Together Housing Group, said, “As the digital environment is becoming increasingly popular among our tenants,…
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An asset beyond the standard
Rob Griffiths, deputy chief executive and chief financial officer at Longhurst Group, explains how modifying an online system provided a cost-efficient solution to a new compliance standard. The Homes and Community Agency’s governance and financial viability standard has once again raised the bar for regulatory compliance in the UK’s housing sector. So this year, asset…
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