RHP’S ‘Sundown’ team manager, Emily Ward, reports on how overseeing the development of a bespoke CRM system has benefited the housing provider’s aim to resolve the majority of customer cases by the end of each day. When the Sundown team was assembled in April 2015, we aimed to transform our speed of service while retaining…
RHP’s satisfaction systemRead More →
Magazine Articles
Spelthorne cuts calls by a third with Liquid Voice
Liquid Voice has been working with Spelthorne Borough Council as part of a project to reduce call volumes, increase the responsiveness of contact centre staff and cut costs through better staff utilisation and fewer expensive third-party contracts. For the first phase of the project, Spelthorne brought in Liquid Voice to deliver an IP-based call recording…
Spelthorne cuts calls by a third with Liquid VoiceRead More →
Staying online with The Hyde Group
An evaluation of The Hyde Group’s Getting Online programme has found that 80 per cent of learners remained online after training and went on to become regular internet users. Sarah Thurman, director, Hyde Plus, said, “The Getting Online programme has had a real impact on the lives of participants and is reaching residents who stand…
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Self-service housing at Thurrock Council
Thurrock Council is in the middle of implementing a new housing management system to enable tenants to self-serve online as well as supporting mobile working for its housing staff. Northgate Public Services’ set of web portal applications will enable Thurrock residents to access services via the internet such as querying rent accounts, making payments, reporting…
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LFHA offers noise reporting app
Leeds Federated Housing Association is using a noise-reporting app from RH Environmental to make it easier for its tenants to record and report noise nuisances. The app uses the standard microphone and recording functions found on iOS and Android smartphones. Tenants experiencing noise nuisance can download the noise app in minutes and begin recording noise…
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Salix Homes goes online to tackle homelessness
Salix Homes has introduced a new online tool to advertise ‘ready to let’ social housing properties in Salford and Trafford in a bid to reduce homelessness in the region. The tool enables home-seekers to move into a property immediately without having to wait to get to the top of the housing waiting list, which can…
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