Moat Housing: Business priorities and benefits of deploying CRM
Speaker: Daniel Johnson, Director of Information Systems
This session will position Moat’s CRM journey within the company’s wider business transformation processes, and will look at the business drivers behind its move from an old-style contact management system to a full-blown CRM, including why Moat chose Microsoft Dynamics CRM over other options. The presentation will also outline Moat’s priorities for CRM, how business-user engagement was achieved and has been sustained, and their project approach, including a desire to not ‘reinvent the wheel’ and minimise project risk by taking advantage of standard functionality within Dynamics CRM. It will conclude with an assessment of benefits achieved so far from Moat’s implementation of Dynamics CRM, the lessons learned; and where Moat is headed next with CRM.
Town & Country Housing & Optevia: Practical experiences of Microsoft Dynamics CRM in housing
Speaker: Jamie Barker, former Town & Country CRM Project Manager, and now with Optevia
As well-established users of Dynamics CRM, Town & Country has been building new solutions and service lines into its customer experience and getting positive feedback from customers and users alike. Jamie Barker will relate his hands-on, practical experience of working with Dynamics CRM, some of the lessons learned from the project and how Town & Country is now extracting maximum value from CRM for all of its business functions in the office and out in the field.
Arsenal Legend: Perry Groves (London only)
Perry Groves will talk about his experiences as a professional football player at Arsenal and other clubs, as well as his television and radio work.
Microsoft: The future of collaboration in housing
Speaker: Richard Ellis, Director, Microsoft Office
A presentation on the power and future of Microsoft’s collaboration tools and how their integration and associated services will have a dramatic effect on the way housing providers’ staff work and collaborate with each other, both in their home and working environments.
CPS: Achieving a structured approach to innovation
Speaker: Ivan Lloyd, CEO
This presentation will discuss and demonstrate how a structured approach to innovation can deliver rapid results and successfully engage employees in the transformation journey, including the use of Microsoft Office365, SharePoint, Project, and Dynamics CRM.
Esuasive: Showcasing Esuasive CRM for Housing
Speaker name to be confirmed
This session will showcase Esuasive CRM for Housing, a pre-configured and extensible Microsoft Dynamics CRM solution for housing providers. Esuasive CRM for Housing enables housing providers to capture tenant interactions as they happen, streamlining processes through configurable workflows and seamlessly connecting the contact centre with neighbourhoods teams, repairs contractors and other mobile workers.
HCL: Business & technology transformation with Microsoft
Speaker name to be confirmed
How to deliver a rapid transformation with Microsoft technology, including:
An overview of the technology solutions available to support front-, middle- and back-office transformation;
A view on the right technology architecture for housing providers and how application modernisation and rationalisation can deliver an improved tenant and employee experience;
How to improve tenant experience and satisfaction in a digital, multi-channel world;
A summary of the key enablers for success and how to ensure the expected business benefits are achieved.
Optevia: Demonstrating Optevia Social Housing Essentials
Speaker: Steve Lyon
Optevia, an IBM company, will showcase the latest version of Optevia Social Housing Essentials (OSHE) highlighting how the OSHE layer enhances the standard use of case, dialogs and workflow while still investing the solution under the full control of the customer team. Services including tenancy management, repairs, anti-social behaviour and general queries all integrated with an extensive knowledge-base will be shown along with an integrated self-service web portal and mobile working.