Please note that the running order of the presentations will be confirmed and published here nearer to the event.
Adactus Housing Group: Somewhere over the radar
Speakers: Paul Lees, chief executive, and Brian Moran, group director of corporate services
Adactus will explain how its approach to mobilisation has evolved in recent years, culminating in the availability of better performance analytics for staff previously ‘under the radar’.
BT: Making SMAC technologies work for you
Speakers: Jim Fuller, director – major deals, and Zahid Khan, customer experience manager
How SMAC technologies can help you realise your potential and improve services for you and your tenants.
Orbit Housing Group: Housing goes digital… the right kit or the right culture?
Speaker: Boris Worrall, executive futures director
As housing organisations grapple with social media, the expectations of ‘generation Y’ employees and tenants increasingly used to banking and shopping online, how do we respond to the digital challenges of tomorrow’s world? And is it more about the way we think, than having the latest technology?
Viridian Housing: Innovation in social housing – how hard can it be?
Speaker: Ed Wallace, research & innovation manager
Viridian’s research & innovation team is leading their efforts to think differently about the challenges facing the company and encourage creative problem solving. They will outline their approach to innovation and how they are using customer data and analytics to ensure their work is evidence-based and focused on clearly-defined problems. As well as reflecting on the numerous challenges that they have encountered, Viridian will also discuss some of the digital innovations they’re currently working on, including online affordability assessments and a cloud based tool for frontline staff that will underpin their new area-based operational model.
Wales & West Housing: Clouds & daffodils – a dance to a brighter future?
Speaker: Richard Troote, head of ICT
IT vendor marketing departments are working overtime to lure organisations into the cloud. Promises of ease of use, simple and transparent pricing and the ability to deliver services at lightning speed are commonplace. How real is the cloud and is it the answer for housing providers’ future IT needs? Or is it a giant honey trap and you will regret?
Wheatley Group: Data analytics & digital inclusion (provisional title)
Speaker: Graeme Hamilton, innovation & online services manager
Provisional presentation synopsis: Supported by data analytics, the Wheatley Group is engaging with customers in an award-winning pilot study to reduce digital exclusion.