Tuesday 19th May 2015
0900-1000 - Registration, breakfast and networking
10.00-1010 - Welcome from Housing Technology & BT
10.10-10.30 - 1st Touch - Top 10 Considerations for Mobile Working
Speaker: Greg Johns, Director of International Business, 1st Touch
Taking it back to basics to effectively procure, implement and sustain an efficient, productive and cost-saving mobile strategy
10.35-10.55 - Bromford: Any Time, Any Place, Anywhere – Our Journey to a Single View
Speaker: Carolyn Bell, ICT Director, Bromford Housing
Bromford is on a journey to create “One Bromford”, providing a consistent user experience for customers and staff alike. An ambitious IT strategy has been outlined to deliver the business and technology changes involved in achieving a successful outcome; enabling staff to access all systems and information they need to do their job from anywhere at any time, ultimately ensuring that customers receive an excellent level of care, support and customer experience.
11.00-11.20 - HACT: The Internet of Things & Corbusier’s Machine for Living
Speaker: Matt Leach, Chief Executive, HACT
Cheap sensors, ubiquitous connectivity and cloud-based analytics are poised to radically change every aspect of housing businesses. Co-founder of the Connected Home Consortium, Matt Leach will talk about the Internet of Things, business transformation, privacy, innovation and how, 50 years after his death, UK housing is on the brink of realising Le Corbusier's vision of the home as a ‘machine for living’.
11.20-11.30 - 10-minute break
11.30-11.50 - Isos Housing: Four Candles and a New Tyre Please: Automating Your Trade Business Processes
Speaker: John Sammons, Assistant Director of Information and Technology Services
Moving regularly completed paperwork such as vehicle checks, out of hours callout sheets and overtime across to the Total Mobile platform was only the beginning of Isos Housing’s mobile strategy. Isos has used other technologies already established in the business including Capita’s Open Housing, Sharepoint 2013 and Nintex Workflow to enable ‘straight-through processing’ of this information.
11.55-12.15 - Red Kite Community Housing: Developing an Agile Mobile Strategy
Speaker: Adam Rigg, New Media & Channel Specialist
Red Kite Community Housing has embarked on an ambitious mobile working adventure over the past year… Crucial to a full functional review of the whole business, we knew we had to be able to get our staff working smarter with modern technology. We developed an agile interim strategy of trying devices, native mobile forms, scheduling software, tenant online bookings, mobile working procedures, back-office workarounds and mobile apps to see what worked and what didn’t. We started with just one person with one iPad using one form and now we have 30 device users and 18 schedulers transforming the way we work.
12.20-13.00 - BT Futurology: The 6Ds Driving the Future of Work
Speaker: Dr Nicola Millard, Head of Customer Insight & Futures, BT Global Innovation
Despite working for a technology company, Nicola isn't actually a technologist and combines psychology with futurology to try and anticipate what might be lying around the corner for both customers and organisations (sadly, her crystal ball is currently broken). Her presentation will focus on the views of BT’s futurologists on the six ‘dimensions’ driving the future of work.
1300 - To the Lifts for lunch at the top of the BT Tower!
Lunch at the top of the BT Tower.