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Home / Caledonia Housing

Caledonia Housing

Caledonia Housing’s future of great customer service

One of the few positives to come out of the pandemic has been a greater awareness of the value of technology in creating and nurturing a sense of connection between people. Used well, a digital approach to customer service in our sector will not only streamline operations but also improve the customer experience. Pre-pandemic, the…
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Caledonia’s Appello digital telecare

Caledonia Housing has bought Appello’s digital telecare software to support its digital inclusion strategy for older people. Aiming to promote social inclusion and combat loneliness, the housing provider is introducing Appello’s Smart Living Solutions (SLS) in one of its retirement housing developments in Monifieth. Replacing an old analogue call system, Appello’s digital platform gives tenants…
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Caledonia Housing launches online Repair Wizard

Caledonia Housing has added Housing Insight’s Repair Wizard to its existing PanConnect-based tenant portal. Repair Wizard enables CHA’s tenants to request and manage their housing repairs from any connected device, letting them report repairs, upload images of faults and schedule an appointment direct with CHA’s relevant repair contractor. Tim Calderbank, director of customer services, Caledonia…
Caledonia Housing launches online Repair WizardRead More →

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