Greatwell Homes was Commended in the Digital Transformation category of the Housing Technology Awards 2026 after it partnered with Voicescape to transform its rent income recovery with AI-powered tools. Inadequate income recovery Managing approximately 5,500 homes across Northamptonshire, we were constrained by an inadequate rent income recovery system. With our arrears running at 2.5 per…
Greatwell Homes’ AI-powered arrears programmeRead More →
Greatwell Homes
Creating convenience and customer confidence
In a world where banking, shopping and communications are available 24/7, residents increasingly expect the same level of accessibility from their housing provider. Providing residents with a digital engagement tool is crucial for modern housing providers, primarily because it delivers convenience and choice through 24/7 self-service. By offering an online portal or app, housing providers…
Creating convenience and customer confidenceRead More →
Greatwell Homes’ D&M case management with Mobysoft
Greatwell Homes has deployed Mobysoft’s RepairSense platform along with its Damp & Mould module. The introduction of the RepairSense Damp & Mould Module has allowed the housing provider to rethink its approach to damp and mould, resulting in thorough documentation and systematic follow-ups. The module has also optimised procedures for carded jobs, reduced repeat visits…
Greatwell Homes’ D&M case management with MobysoftRead More →
Greatwell Homes’ top tips for digital engagement
With huge potential for improving the customer experience and streamlining operations, how can the housing sector encourage more customers to embrace a digital approach to their tenancies? 1. Involve end-users at the beginning When we began the process to choose a new self-service portal in 2018, we asked some of our customers to be part…
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