In a world where banking, shopping and communications are available 24/7, residents increasingly expect the same level of accessibility from their housing provider. Providing residents with a digital engagement tool is crucial for modern housing providers, primarily because it delivers convenience and choice through 24/7 self-service. By offering an online portal or app, housing providers…
Creating convenience and customer confidenceRead More →
Greatwell Homes
Greatwell Homes’ D&M case management with Mobysoft
Greatwell Homes has deployed Mobysoft’s RepairSense platform along with its Damp & Mould module. The introduction of the RepairSense Damp & Mould Module has allowed the housing provider to rethink its approach to damp and mould, resulting in thorough documentation and systematic follow-ups. The module has also optimised procedures for carded jobs, reduced repeat visits…
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Greatwell Homes’ top tips for digital engagement
With huge potential for improving the customer experience and streamlining operations, how can the housing sector encourage more customers to embrace a digital approach to their tenancies? 1. Involve end-users at the beginning When we began the process to choose a new self-service portal in 2018, we asked some of our customers to be part…
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