Housing Technology returned for the tenth consecutive year to the incredible BT Tower in central London at the beginning of September to host ‘Connected Communities 2019’, with the generous support of Aareon, BT, Castleton Technology and Itica. With its core themes of ‘analyse, predict & inform’, the background to the event was how housing providers…
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Housing Solutions
Housing Solutions takes to AI
Housing Solutions has embarked on a first-of-its-kind project, introducing AI technology via Amazon Alexa into tenants’ homes. This is a revolutionary customer self-service platform, developed alongside Castleton Technology. Our new ‘digital IT’ strategy, approved earlier this year, was driven by Housing Solutions’ organisational objective to support our tenants. Following feedback from them and an independent…
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Housing Solutions converges telco and DI contracts through Social Telecoms
Housing Solutions has consolidated its fixed line telephony, mobile phone and lone-worker protection under a single contract with Social Telecoms, replacing a number of different suppliers, each with varying contract end-dates, while also generating cost savings. Using an EU-compliant tendering process, Housing Solutions began by negotiating the terms of its fixed-line telecommunications contract by inviting…
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Dynamic repairs at Housing Solutions with Xmbrace DRS
Housing Solutions has launched a repairs booking portal for tenant self-service following the success of an internal project for its staff, powered by Xmbrace DRS for dynamic scheduling. As well as providing a convenient way for tenants to book repairs, the expected reduction in calls to Housing Solutions’ contact centre will also lower service costs….
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Housing Solutions kicks off £2.5m ICT programme
As part of a £2.5 million investment in new technologies, Housing Solutions is introducing a real-time online repair reporting system from Civica and delivering more services on the doorstep by staff using iPads. Richard Harvey, ICT manager, Housing Solutions, said, “Over the next five years we will build over 1,000 homes, while the homes that…
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