Digital transformation, evolving customer expectations and the need for sustainable operations are reshaping how Link Group delivers its services. To achieve this, Link has focused on building strong foundations through modernising our infrastructure, embedding robust governance and investing in data and cyber security. These efforts have created a stable, secure and ethical digital environment that…
Link Group’s positioning for changeRead More →
Link Group
Do robots dream of process automation?
The past few years have seen belts being tightened across social housing which, in some cases, have meant a reduction in services, particularly when a funding stream has come to an end. How do you deliver a service with potentially high social impact with diminished or discontinued funds? At Link, we wanted to augment our…
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An anti-phishing recipe – MFA & security awareness
Link embarked on a transformative cyber-security journey in 2019 by implementing mandatory multi-factor authentication (MFA). This initiative empowered all colleagues to combine their password with a one-time code provided by SMS, voice call or authenticator app. This article delves into the strategic approach taken by Link to fortify its cyber-security posture and reduce the threat…
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Shedding light on ‘dark data’
Link Group’s evolution over 60 years has been marked by a series of acquisitions, mergers and expansions, each contributing to the complexity of its data ecosystem. With growth comes the accumulation of diverse data stores, systems and processes, leading to inefficiencies and challenges in maintaining data quality and governance standards. Consequently, with the pace of…
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Link Group – How to do digital-aided design
Like many housing providers, Link Group’s IT and digital estate has evolved over a long period of time. Decades of investment in a multitude of software, hardware and communications technologies has built-in layers of complexity and sophistication, plus moving to the cloud has also created new opportunities and challenges. We have an extensive array of…
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Link’s innovation challenge
You may have noticed that there are endless articles, white papers and products that have some relationship to innovation. Yet ‘innovation’ can be difficult to define and exploiting its potential advantages can be equally problematic and can leave you wondering, “what is innovation within my organisation?” Fundamentally, we’re talking about change. That is to say,…
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