Silva Homes

Beyond the office – The customer-centric IT team

Silva Homes has been undergoing a major transformation over the last 18 months and the way we use technology is at the heart of this change. This is a major change for a business that had been pretty sceptical about the importance and role of IT. When I joined Silva, I soon realised that my…
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Would you like a receipt for that?

Digital technology has the potential to re-define the relationship between housing providers and their customers. It determines their access to information, ability to book services and their overall experience with their landlord. Silva’s strategic plan sets out a commitment that 80 per cent of customer-initiated transactions will be conducted online by 2021, from a starting…
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