Soha has opted for Aareon QL to support its business in all aspects of tenant and property information. In addition to providing better housing and asset management functionality, Aareon QL will improve Soha’s CRM abilities, enable the creation of a new self-service portal, and support more advanced mobile working. The QL implementation project began in…
Soha Housing service improvements with AareonRead More →
Soha Housing
Voice analytics – what can it do for you?
Voice or speech analytics is still surprisingly new for housing providers, though widely used in the private sector. The latest Babel (2016) contact centre report, The UK Contact Centre Decision-Maker’s Guide, states that only six per cent of the housing sector currently uses voice analytics. But with 19 per cent actively planning to do so,…
Voice analytics – what can it do for you?Read More →
Soha’s CRM, self-service and mobile working with Aareon
Soha Housing has chosen Aareon as its preferred supplier for a new housing management solution. The implementation of Aareon QL at Soha Housing began in February 2016 and is scheduled to go live in May 2017. In addition to providing housing and asset management functionality, Aareon plans to improve Soha’s CRM module, create a new…
Soha’s CRM, self-service and mobile working with AareonRead More →
