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Home / South Liverpool Homes

South Liverpool Homes

Facebook self-service with South Liverpool & Orchard

Having developed a customer self-service portal with Orchard Information Systems for its tenants in October 2010, South Liverpool Homes is about to extend the service via a dedicated Facebook ‘app’. The original portal gives customers access to information and services such as rent accounts, repair requests and personal information, and integrates in real-time with SLH’s…
Facebook self-service with South Liverpool & OrchardRead More →

Orchard’s quartet of new wins

Orchard Information Systems’ new housing management system has been successfully implemented at Blackpool Coastal Housing, Mosscare Housing, Gloucester City Homes and SLH Group. Following a speedy six-month implementation, Orchard Housing is in place at Blackpool Coastal Housing where it is being used to access information from across the housing provider’s operations, manage it via a…
Orchard’s quartet of new winsRead More →

98% first-time fix for South Liverpool with Orchard

Beginning in January 2009, South Liverpool Housing is in the middle of a multi-phase implementation of a new CRM system from Orchard Housing. Having achieved a 2-star rating from the Audit Commission, SLH wanted to improve customer service using a CRM system and solve the difficulties it faced in the identification and retrieval of customer…
98% first-time fix for South Liverpool with OrchardRead More →

Intranet means extra star for South Liverpool Housing

South Liverpool Housing Group has jumped from a zero-star rating with ‘uncertain prospects for improvement’ to two stars and a promising future, with the organisation’s new intranet playing a pivotal role in the transformation. SLH received a zero-star rating from the Audit Commission against a background of merger rumours which led to a lack of…
Intranet means extra star for South Liverpool HousingRead More →

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