Vale of Aylesbury Housing Trust is now using Localz’ core customer engagement platform to provide real-time updates to tenants on their repair appointments and the ability to track operatives on a map. Customers receive an SMS notification containing a 15-minute arrival window and a link to a web-based appointments portal. The portal includes an ETA…
Vale of Aylesbury Housing’s first-time access with LocalzRead More →
Vale of Aylesbury Housing
Vale of Aylesbury aims for 100% IoT with Switchee
Vale of Aylesbury Housing has begun installing Switchee IoT devices in around 15 per cent of its properties, towards its longer-term goal of making all of its 6,500 properties fully IoT-connected. The housing provider is using Switchee’s smart thermostats to pre-emptively identify and resolve problems with mould and damp, based on its successful trial of…
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Mobysoft cuts arrears at VAHT
Vale of Aylesbury Housing Trust has completed the implementation of Mobysoft’s RentSense arrears software, resulting in an almost-immediate cut of £65,000 in arrears and a substantial reduction in its income officers’ caseloads. Before the implementation of RentSense, the housing provider was generating a weekly yet often incorrect report from its housing management system, leading to…
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Vale of Aylesbury workers safer with Connexion2
Vale of Aylesbury Housing Trust is the first to adopt Connexion2’s Identicom Series 8 lone worker devices. The new devices are in the form of an ID badge and enable staff working in potentially dangerous situations or locations to discreetly raise an alarm if needed. The Identicom devices were bought as part of the company’s…
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Walsall Housing and Vale of Aylesbury gain NCC accreditation
Walsall Housing Group and Vale of Aylesbury Housing Trust have both been award the National Computing Centre’s IT Department Accreditation (ITDA). The ITDA is a business improvement programme which examines an IT department’s performance against over 100 common controls, enabling the department to compare and understand its own strengths and weaknesses and make improvements if…
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To share or not to share
Shared services have been growing in popularity over the last few years as housing providers realise that shared services allows them to either gain access to products and services that they couldn’t otherwise afford on their own or use their IT budgets more prudently by leveraging the costs savings and economies of scale inherent in…
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