Earlier this year, GreenSquare held a ‘digital visioning’ day with a large group of staff and colleagues as we get ready for digital transformation. This transformation is due to our need to increase customer satisfaction and find new ways to deliver services on a more flexible and cost-effective basis. We are currently in the middle…
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058 - July 2017
GDPR – What it is and why the housing sector should care
Along with every other organisation holding customer and employee personal data, the housing sector will need to comply with stringent new laws which come into force on the 25th May 2018. The General Data Protection Regulation (GDPR) is EU legislation designed to beef up data protection regulations and replaces the existing Data Protection Act (DPA)….
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Why UX is the new bricks and mortar of housing management
User experience (UX) is fast becoming a unique selling point in the selection of software products. As well as the need to provide tangible benefits and rich functionality, a strong user focus and a fresh look and feel are increasingly recognised as important requirements of IT solutions in determining how effective or well adopted they…
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“Alexa, how are our tenants?”
I’ve recently bought a new toy. Amazon’s Echo Dot is a voice interface that enables me to ask my Alexa digital assistant questions about the weather, Wikipedia and the ongoing misfortunes of my football team. You may have seen Alexa at the Housing Technology 2017 conference in March during Capita’s inspiring presentation. Alexa comes with…
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Halfway to Amazon!
Along with my colleague Andrew Kidds, who manages our fabulous contact centre, I presented the story of Accent’s ICT journey at Housing Technology’s conference in March 2017. ‘Halfway to Amazon’ was a phrase coined by our critical friend, Frances Hipple from HACT, who had led a digital maturity review for us late last year which…
Halfway to Amazon!Read More →