Following the introduction of Capita’s Advantage Impact web-based system, WDH’s services for vulnerable tenants at its 42 independent living schemes across Wakefield have now been fully digitalised, with all customer and scheme information stored electronically. Until the end of 2015, the schemes were all managed via paper and basic spreadsheets. WDH and Capita reported that…
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058 - July 2017
Record-breaking year for Orchard
Orchard Information Systems has announced record revenues of £16 million for the past financial year (FY2016-17). The company reported that reinvestment of profits in its people, products and expertise had been rewarded with strong organic growth from both existing and new customers across housing, finance and asset management. Orchard’s FY2017 annual revenues of £16 million…
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Together Housing partners with Rant & Rave for real-time feedback
Together Housing Association has signed up with Rant & Rave in order to gain better customer insights. Together Housing has introduced Rant & Rave’s Fast Feedback solution which uses text messages to generate faster customer feedback and insights that can be acted on immediately. By sending a text message to every Together Housing tenant after…
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PA Housing channel shifts 3,000 tenants online
PA Housing, the result of the merger of Asra Housing and Paragon Community Housing earlier this year, has reported that over 3,000 tenants are now using its self-service portal on a regular basis. The My Asra portal, which initially took 12 weeks to build, allows users to log in and manage their homes securely, giving…
PA Housing channel shifts 3,000 tenants onlineRead More →
Flagship builds in-house repairs systems
Flagship Group has transformed its repairs operations using software created by its in-house development team. Since the introduction of the ‘Orbis’ software in 2015, calls to Flagship’s contact centre have fallen by 70,000. Flagship’s Orbis, which is the only system of its kind, enables staff to work more efficiently and effectively because it provides a…
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Notting Hill Housing partners with Plentific
Home-services marketplace Plentific has signed a deal with Notting Hill Housing to create a new property management solution and self-service platform. Initially, this will support maintenance and repair work for 2,000 temporary properties spread across London. Andy Belton, chief operating officer, Notting Hill Housing, said, “When I saw Plentific’s presentation, I was impressed and immediately…
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