Housing organisations are complex and both their internal and external environments are evolving, which can lead to complicated problems. No one can deny that housing providers rely heavily on their IT systems to pursue their number-one goal of delivering excellent customer service. But IT managers are often frustrated by the number of different systems needed…
Less is moreRead More →
004 - July 2008
Front-line views on mobile working
We know that mobilising your workforce is a good way to drive efficiencies and capture key performance data in real time, all of which are good for your management team. But what is the effect on the workforce itself? How will your operatives react to leaving their paperwork behind and cutting down on their trips…
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Community Grid in St Helens and North Liverpool
‘Digital inclusion’ pilot projects are being run in St Helens and North Liverpool to provide residents with free wireless broadband in their homes. The Advanced Internet Methods and Emergent Systems (AIMES) Centre, part of the University of Liverpool, has developed the Community Grid in conjunction with Proxim Wireless and OciusB2, as part of a digital…
Community Grid in St Helens and North LiverpoolRead More →
Wanted: Innovative leaders
With the intense demand for UK housing, the challenge facing the Government to deliver its strategy for increasing the provision of housing has never been greater. Latest assessments conclude that as a result of reservations on new homes falling by up to 50 per cent compared with last year, 20,000 of the 45,000 flats and…
Wanted: Innovative leadersRead More →
Dane Housing connects with Telecetera
The 70-strong repairs and maintenance team at Dane Housing Group are now using hand-held mobile devices and software from Telecetera to deliver more responsive services to tenants. Dane, which looks after 4000 homes in Cheshire, had found that the processes required to support its repairs and maintenance teams were inefficient and very paper-intensive, with some…
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Acquisitions – good or bad for the industry?
With the planned acquisition of IBS OpenSystems by Capita and the earlier acquisition of Northgate by US-buyout firm Kohlberg Kravis Roberts (see the May edition of Housing Technology), are these good for social housing organisations? On the one hand, the new owners of IBS and Northgate are both likely to have greater funds to support…
Acquisitions – good or bad for the industry?Read More →
