In4systems is launching a new mobile version of its Promaster asset management solution, developed in consultation with Longhurst Group, Magenta Living and other In4systems housing customers. The company reported that it had adopted a new approach to the design of the new mobile product, based on user-centred design (UCD) processes to gain a comprehensive view…
Mobile asset management from In4systemsRead More →
043 - January 2015
Optevia and Dynamics CRM at Town & Country Housing
Town & Country Housing Group has chosen CRM specialist Optevia to implement Microsoft’s Dynamics CRM software alongside Optevia’s own Social Housing Essentials to improve the quality of its interactions with tenants. Dynamics CRM from Optevia is expected to increase tenant satisfaction and enable Town & Country Housing’s front-line staff to resolve 80 per cent of…
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New Charter wins CRM awards with BancTec
New Charter Group won the Contact Centre of the Year and Best Use of Technology awards at the recent annual North-West Contact Centre Awards, based on the housing provider’s implementation of BancTec’s CaseVision CRM system. Designed for managing high volume, complex business processes, CaseVision enables New Charter to resolve tenant enquiries more effectively and achieve…
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Five into one at Together Housing with Mplsystems
Together Housing Group, which handles over 38,000 calls a month, has successfully migrated the telephony platforms of its five constituent housing organisations onto a single system from Mplsystems. After the group’s formation in 2011 to join five separate housing associations, it found that the various customer service centres were all using different telephony platforms, with…
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Editors notes: Mobile trends for 2015
Housing Technology recently received some interesting insights from Trimble Field Service Management around the main trends for mobile working in 2015. These include: Robust and flexible platforms: housing providers are looking to mobile solution providers to deliver platforms across the organisation as the foundation for innovation. IT suppliers therefore have to be ready to add,…
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Tinder Foundation wins government digital inclusion contract
A contract with the Department for Business, Innovation and Skills for a digital inclusion programme has been won by the Tinder Foundation. The Future Digital Inclusion programme is part of the government’s plan to support people in the hardest to reach communities in England, enabling them to develop online skills and access government services and…
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