Fuel poverty is a serious challenge in rural England. More than one in eight households in rural villages, hamlets and isolated dwellings are in fuel poverty. The more rural a location gets, the more the fuel poverty gap widens. As rural homes are more likely to be off-gas, more have to rely on expensive electric…
Beating fuel poverty with PassivhausRead More →
064 - July 2018
WHG takes Aareon’s new managed services
WHG is now one of the first housing providers to adopt Aareon’s new managed IT services in order to streamline and extend its use of Aareon’s 1st Touch mobile repairs software and associated add-on modules, with the overall aim of reducing costs and improving value for money. The first phase of WHG’s implementation was the…
WHG takes Aareon’s new managed servicesRead More →
AssetCore data analytics at L&Q
Over the last 12 months, London & Quadrant has processed a number of property-related ‘live’ transactions using AssetCore’s loan security and asset information tool. Documentation and data relating to properties held by housing providers is often held offline, in traditional spreadsheet and paper-based formats. When managing these property portfolios, this legacy approach means that communications…
AssetCore data analytics at L&QRead More →
Better customer experience with conversational AI
Customer experience is everything to a brand and trumps product and price, with 89 per cent of companies competing on customer experience (according to Gartner). Buying behaviour has changed drastically, with buyers armed with more information up-front, comparing products and offers online. Aligned with technology advances, this shift in focus has forced companies to develop…
Better customer experience with conversational AIRead More →
As safe as houses?
Best practice for tenants’ data Merge in turn Two years ago, the Financial Times reported the merger of three housing providers, L&Q, Hyde Group and East Thames Housing, to form one of the largest housing providers in Europe. The new group employs 4,000 people, already owns 135,000 homes, and plans to build an additional 100,000…
As safe as houses?Read More →
Yarlington approaches 80% online with Active Housing
Active Housing has built a tenant self-service portal with its Active Repairs diagnostic software for Yarlington Housing Group, with the aim of having 80 per cent of its tenants’ transactions conducted online by the end of 2018. In the seven months since the portal was launched, 75 per cent of tenant households now have online…
Yarlington approaches 80% online with Active HousingRead More →
