Many housing providers have access to sources of ‘big data’ which can hold significant value, if properly used. However, while there is value in exploiting this data, a housing provider must also balance this with its obligations to its users under data protection legislation. What is big data? The Information Commissioner’s Office (ICO) defines big…
The legal hurdles to unlocking the value of big data in housingRead More →
080 – March 2021
Common problems with data migration
Gartner recently reported that 83 per cent of data migrations either fail outright or exceed their budgets and implementation schedules. Transformation programmes, usually driven by an ambitious business change initiative, are a huge investment of time, resources and money. Delay or even failure can be very expensive and can adversely impact the business growth strategy….
Common problems with data migrationRead More →
Housing data… Essential and exciting
How many of our employees and residents have coronavirus or are shielding or isolating? Do we have enough tradespeople to carry out emergency repairs? How many development sites have had to close? These were just a few of the questions that needed answers from Sovereign’s emergency response team at the start of the pandemic. We…
Housing data… Essential and excitingRead More →
Cairn Housing goes low code with Netcall
Cairn Housing and its subsidiary Ancho have adopted Netcall’s low-code Liberty platform in order to develop a tenant self-service portal. The Liberty ‘all in one’ customer experience (CX) suite has enabled Cairn Housing and Ancho to provide simple, convenient services for their tenants across a variety of channels combined with ‘work from anywhere’ flexibility for…
Cairn Housing goes low code with NetcallRead More →
Redbridge selects Civica’s cloud Cx housing software
Civica has won a software-as-a-service (SaaS) contract with the London Borough of Redbridge for its cloud-based Cx Housing, Asset Management and Abritas homelessness software packages. The contract is valued at £500,000 over five years. The council chose Cx to support its housing team’s digital transformation agenda and deliver better online services for over 3,000 households….
Redbridge selects Civica’s cloud Cx housing softwareRead More →
