Housing Technology interviewed AI practitioners from DASH (Demystifying AI for Social Housing), Infinity Group, Mobysoft, NEC Housing, Plentific and TrustMarque on the role of artificial intelligence (AI) in housing, including the benefits to housing staff and tenants, pitfalls to avoid, how to get started, cutting through the hype, real-life examples and ethics. The roles of…
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105 - May 2025
Mobysoft – Data problems affecting complaints’ handling
Over half of housing leaders say that data problems are hampering their ability to handle tenant complaints effectively, according to a report from Mobysoft. The report, ‘From data to decisions – A comprehensive guide to developing & executing a data strategy’, sheds light on the challenges of fragmented systems, unreliable records and a lack of…
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Data, AI and private-sector strategies
In 2024, social housing providers in the UK spent more on repairs and maintenance than ever before – almost £9bn, which was 13 per cent more than the previous year and 55 per cent more than five years ago. Of course, a significant amount of this has been spent on upgrades around fire remediation, building…
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Smart repairs & smarter homes
In our sector, few subjects stir quite as much debate as repairs. From tenant dissatisfaction to growing backlogs, reactive maintenance remains a persistent challenge for housing providers. It’s the number one source of complaints, the largest area of expenditure and a major influence on tenant satisfaction scores and therefore regulatory ratings. What if our sector…
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From firewalls to fortresses
A vision for secure and resilient housing John Fay MBE doesn’t deal in jargon. He speaks clearly about systems, culture and what happens when they fail. When I met him, I expected a ‘deep dive’ into cyber-security. What I received instead was a masterclass in leadership, resilience and the hidden vulnerabilities inside the organisations that…
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Achieving three quick wins in AI
The emergence of AI is a game-changer for housing providers. AI is already helping organisations across the UK to become more productive, streamline operations and enhance decision-making. For housing organisations, AI offers a way to operate more efficiently, become more resilient and ultimately improve the lives of tenants. What’s not to like? The trouble is…
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