As the UK housing sector adopts artificial intelligence, a quiet but profound shift is taking place, driven not by housing providers or software vendors but by tenants themselves. Armed with AI-powered legal assistants, property condition detection tools and auto-generated complaint letters, tenants can hold housing providers to account with unprecedented accuracy and speed. For housing…
Tenants, AI & your biggest compliance riskRead More →
105 - May 2025
EDITOR’S NOTES – Data, standards & straight-through processing
The common thread through almost every story in Housing Technology and every housing provider’s technology and business goals (or problems) is that of disconnected, inconsistent, disparate or just plain bad (pick your adjective) data. Shared data standards (c.f. our recent ‘Data Standards in Social Housing 2025’ report, available now from housing-technology.com/research) are now a viable…
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AI as a social housing expert
Artificial intelligence is currently the buzzword in social housing. With increased regulation, rising workloads and constant pressure on budgets, housing teams have a lot to deal with. But AI isn’t a magic wand; it won’t instantly solve problems or improve standards. Generic AI isn’t enough The thing about generic AI is that it doesn’t ‘get’…
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South Yorkshire Housing halves arrears with Mobysoft
South Yorkshire Housing has cut its arrears from four per cent to two per cent after its implementation of Mobysoft’s RentSense software. Before implementing RentSense, the housing provider’s approach to arrears was mainly reactive, resulting in small arrears cases frequently escalating due to a lack of early interventions. With RentSense, South Yorkshire Housing’s income team…
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Bromford Flagship wins Aico’s smart-home competition
Bromford Flagship has won Aico’s Smart Social Spaces competition, winning the installation of Aico’s award-winning home life safety systems in ten of its properties. The prize includes Aico’s gateway, 3000 Series alarms and environmental sensors. The competition was open to members of Aico’s Social Housing Professionals Network, with Bromford Flagship’s winning entry focused on the…
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Putting VIVID’s customers in control of their tenancies
VIVID was the winner of the Customer Services award at the Housing Technology 2025 Awards. The housing provider explains how it has put its customers in control of their own tenancies with help from TechLabs London and Microsoft. Staying ahead of technological advances is crucial for delivering great customer service. At VIVID, we recognised the…
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