In an era of increasing need for digital solutions that free up value and improve tenant outcomes, new regulatory frameworks (consumer standards, Awaab’s Law et al), critical thinking around traditional vs. disruptive systems, and data and the quest for a single version of the truth, Medway Council’s housing services team has successfully embedded an ITIL-based…
Driving continuous improvement at Medway Council’s housing servicesRead More →
106 - July 2025
Bromford Flagship signs with Totalmobile
Newly-merged Bromford Flagship has signed a multi-year agreement with Totalmobile for its field-service management software. The agreement follows four years of pre-merger collaboration with both Bromford Group and Flagship Housing. Totalmobile’s software will be used by over 850 operatives across Bromford Flagship, spanning customer-facing and back-office teams, giving them real-time visibility, smarter job allocation, and…
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Why you need housing-specific software
The UK government’s recent spending review brought a boost to the social housing sector. Touted as “the biggest cash injection into social and affordable homes in 50 years”, the £39 billion commitment over the next decade is a major step toward meeting housing demand across the country. With this welcome significant investment comes increased expectations…
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Adra inks deal with Asprey
Adra has just signed a three-year deal with Asprey Management Solutions for its asset management software. As part of the housing provider’s alignment with the Welsh Housing Quality Standard 2023, it plans to use Asprey Assets for strategic and operational asset management as well as compliance and works management. Mathew Gosset, assistant director for assets,…
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Real-time arrears’ predictions with AI-powered forecasting
Despite economic uncertainty and a housing crisis, rent arrears appear to be stabilising or even improving in some areas. According to the government’s quarterly survey, the mean arrears rate dropped by 0.2 per cent between Q3 and Q4 2024. Those 2024 figures reveal just how precarious the situation has become, with an average of 4,426…
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Source-to-pay trends in housing
With social housing undergoing significant changes, driven by advances in technology, customer demands, tighter budgets and supply-chain challenges, Charlotte Carter from Proactis outlines the key trends in source-to-pay, procurement and finance for housing providers. AI… but people-focused AI For housing providers, managing spend and improving visibility should be a top priority, where spending and the…
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