Digital solutions are essential for housing providers, but is it better to buy or build? Or do we need to completely reframe the ‘build vs. buy’ discussion? Under the bonnet vs. off the shelf First, let’s consider the typical strengths and weaknesses of building or buying a solution. Ultimately, it’s up to each housing provider…
Build, buy and beyondRead More →
106 - July 2025
A2Dominion’s customer transformation with Kerv & Genesys
A2Dominion has deployed a new Genesys customer contact platform, implemented in partnership with CX specialist Kerv Experience. The Genesys platform combines calls, emails, live chat and web messages into a single system. The new system features AI-powered tools to help A2Dominion’s customer service teams by summarising conversations and instantly displaying all previous communications. Paul Dempster,…
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Harnessing connected technologies for proactive oversight
Jay Finch, head of trade at FireAngel, explores the use of technology in social housing to protect vulnerable residents and provide early detection of risks to improve their wellbeing. The social housing sector is under continued scrutiny to deliver oversight of compliance, safety and wellbeing at scale. In 2023, the UK government released its findings…
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