The E-State of The Nation 2018
The E-State of the Nation 2018
Welcome to Housing Technology’s ‘The E-State of the Nation 2018/19’ report, covering UK social housing providers’ current and future plans for their IT estates and how technology underpins all of their business operations. The report is based on a comprehensive online survey by Housing Technology’s research team of over 150 senior IT and business executives from UK housing providers.
This report contains
- Business vs. Technology Decisions – Housing providers’ business teams now control 70 per cent of technology-related decisions.
- Business & IT Achievements – Upgrades to housing providers’ IT infrastructures were the most commonly-cited achievement, followed by mobile working and dynamic scheduling and tenant self-service.
- Business & IT Goals – Housing providers’ goals are focused on using technology to develop their online self-service and omni-channel capabilities, alongside cost reductions, rethinking business processes and incubating innovation.
- Sources of Innovation – One-third of housing providers’ ideas for innovations come from their own staff, followed by ideas from their IT suppliers.
- Digital Transformation – Housing providers’ most important developments are around self-service portals, mobile working, application integration, and workflow and process automation.
- Business Applications – There is a significant gap between the importance of housing providers’ main business applications and their actual satisfaction with them. Document management, CRM and self-service stand out for actually attracting a negative measure of satisfaction.
- Application Integration – The most common barrier to better integration between business applications is dealing with a myriad of legacy systems, compounded by the cost of external integration experts and the lack of open APIs from housing application suppliers.
- Technology Delivery Models – On-premise delivery is still used for the majority of technology, followed by around a quarter of cloud-based services.
- Budgetary Expenditure & Metrics – The majority of technology budgets are spent on operational expenditure and new IT projects. Annual IT budgets are increasing by almost one-fifth. The turnover of an average housing provider is £68 million, covering around 12,000 properties, supported by 400 staff and 15 IT staff.
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- Housing providers, local authorities, government agencies & other end-user organisations: the report costs £75 plus VAT payable by invoice or Paypal.
- IT companies, consultancies & business service providers: the report costs £1,295 plus VAT payable by invoice or Paypal.
How to Order
Please complete the form at the bottom of the page and you will receive an invoice. Following your invoice, we will email you a PDF copy of the report.